PBX Operator

Evermore Orlando Resort • Lake Buena Vista, FL

2d • Onsite

About The Position

Evermore Orlando Resort is redefining the Orlando vacation experience with a unique blend of spacious vacation homes, flats, villas, and the luxurious Conrad hotel. We are seeking Team Members who are trailblazers, reimagining the vacation experience for each guest. At Evermore, guests can enjoy the space and comforts of vacation home rentals combined with world-class resort amenities. Our resort offers a stunning 8-acre crystal-clear lagoon, beach bars, dining options, Jack Nicklaus championship golf courses, water sports, and various activities. We are looking for individuals excited to help guests reimagine their Orlando vacation and become part of an energetic team bringing Evermore Orlando Resort to life.

Requirements

• High school diploma or equivalent is required.
• Excellent verbal communication skills, including a pleasant and articulate phone manner.
• Strong customer service orientation with the ability to handle calls professionally and empathetically.
• Proficiency in operating PBX systems and telephone switchboards.
• Multitasking abilities to efficiently manage multiple calls and inquiries.
• Familiarity with resort services, facilities, and local attractions to provide guests with accurate information.
• Ability to work weekends, holidays, overtime, and rotating schedules.

Nice To Haves

• Additional education or training in hospitality or communication-related fields is preferred.
• Prior experience as a PBX Operator or in a similar communication-related role is preferred.
• Experience in a resort or hospitality environment is beneficial.

Responsibilities

• Manage all incoming and outgoing calls through the Private Branch Exchange (PBX) system.
• Answer calls promptly, professionally, and in a friendly manner, adhering to the resort's communication standards.
• Professionally manage incoming phone calls, chats, and emails, directing inquiries to the appropriate departments or providing accurate information as required.
• Direct calls to the appropriate resort departments or personnel, including front desk, housekeeping, concierge, and room service, while maintaining accuracy in routing.
• Assist guests with inquiries, room service orders, wake-up calls, and other requests promptly, ensuring guest satisfaction and meeting their needs.
• Facilitate internal communication between resort departments and Team Members, efficiently relaying messages and requests.
• Follow established protocols to handle emergency calls and promptly notify relevant personnel, including security and management, when necessary.
• Demonstrate the ability to handle multiple calls simultaneously and manage busy call periods effectively.
• Maintain accurate records of call logs, messages, and any relevant information using the resort's communication tools and software.

Benefits

• FREE Life Insurance
• FREE Short-Term Disability
• FREE Long-Term Disability
• Affordable health benefits, including Medical, Dental, and Vision coverage for your dependents
• 401K with employer match
• Robust paid time off policy
• Parental and grandparent leave
• Family and pet bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED