PBX Operator

Washington Duke Inn & Golf Club • Durham, NC

2d • Onsite

About The Position

We take pride in providing exceptional service and building strong relationships with our guests! This role involves receiving and directing incoming and outgoing calls, taking messages, and assisting with various guest services.

Requirements

• Hotel PBX experience or other switchboard experience preferred.
• Must have a pleasant, clear speaking voice and demonstrate professional communication with guests as well as co-workers.
• Developed English skills.

Responsibilities

• Receive incoming and outgoing calls in a timely, friendly, efficient manner using the approved greetings and phrases.
• Take messages for guests in the hotel, and those to arrive.
• Take messages for department heads or other employees when they cannot be reached by telephone or connect to voice mail.
• Keep records of telephone numbers, in case they are needed for emergencies.
• Be familiar with all hotel services and their hours, as well as key personnel in the hotel.
• Keep records relating to maintenance problems in guest rooms.
• Assist other guest services representatives during busy periods by replacing them when necessary (mainly the Gift Shop).
• Log all guest requests and respond accordingly.
• Ensure good follow-through.
• Perform guest wake-up calls in accordance with procedures specified in the Wake-up Call Protocol.

Benefits

• Health, Dental, Vision, Short term/Long term disability, Critical Illness and Accident Coverage and life insurance
• 8 Paid Holidays
• 401k with employer match (eligible after 6 months of employment)
• Free parking & complimentary employee meals
• Family & Friends Discounts
• Employee Assistance Program (EAP)
• Growth opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed