PBX Operator

Stonebridge Hospitality Management•New York, NY

6d•$25 - $29•Onsite

About The Position

The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel’s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates. This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional. Must wear proper uniform at all times in accordance with the Standards of Appearance. Attend required meetings and training sessions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

One month of related experience or training in a similar role.
Ability to maintain guest privacy and handle confidential information.
Excellent communication and organizational skills.

Responsibilities

Greet guests and associates with a friendly, service-oriented approach.
Answer all calls promptly and courteously, ensuring efficient service.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel’s standard operating procedures.
Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
Deliver messages accurately and maintain guest privacy at all times.
Provide accurate directions to the hotel and information about the local area.
Be familiar with hotel emergency procedures and VIP guest protocols.
Serve as the radio dispatcher and follow proper radio and paging procedures.
Record and follow up on all guest requests, ensuring timely completion.
Process wake-up calls and maintain the filing system for guest registration cards.
Complete daily shift checklist.