PBX Operator - PART TIME

The Guest House at Graceland•Memphis, TN

3d•Onsite

About The Position

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls in an attentive, courteous, and efficient manner, according to standard operating procedures.

Requirements

Must be able to communicate articulately and comprehend written and verbal communication.
Knowledge of daily hotel operations.
Must be able to communicate both in person and on the telephone with a wide variety of individuals.
Ability to work quickly and accurately under constant pressure.
Ability to maintain confidentiality.
Skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset.
Ability to problem solve.
Must demonstrate superior guest services/relations.
Identification badge and uniform is required.
Must exhibit a neat, clean, and well-groomed appearance at all times.
Work in a no smoking area.
Must be able to pass a background check and pre-employment drug test.

Nice To Haves

Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.

Responsibilities

Answer all telephone calls within 3 rings and connect them to their appropriate extensions.
Log all call information and keep for records.
Assist Guest Service Staff with preparing for next day guest arrivals.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, decor, appointments, and location; all room rates, special packages, and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities.
Other duties as assigned.