PBX Operator - PRN

Texas Health Resources•Fort Worth, TX

1d•Hybrid

About The Position

Fast-paced, high-volume clinic looking for a top skilled PBX Operator. This role involves answering incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers. The operator will also answer questions regarding basic operation of the telephone system, transfer calls to appropriate departments for problem resolution, and perform overhead pages to locate physicians and relay approved information to employees and visitors. All page requests must be documented either automatically through the paging system and/or manually using written records.

Requirements

High School Diploma or equivalent REQUIRED
One year of experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center REQUIRED

Nice To Haves

Two years of Hospital experience (preferred)

Responsibilities

Answer incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers
Answer questions regarding basic operation of telephone system
Transfer calls to appropriate departments for problem resolution as needed
Overhead pages to locate physicians and relay approved information to employees and visitors
Document all page requests either automatically through paging system and/or manually using written records