PBX Operator

Trump International Beach Resort•North Miami Beach, FL

1d•Onsite

About The Position

Welcomes hotel guests with a smile over the phone, an emphasis on fulfilling guest requests, following instructions and Hotel Standards and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Other duties may be included) Displays a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. Handles a multitude of keys. Handles multi telephone lines. Handles guest accounts by posting, checking reservations out, extending credit limit over the telephone. Works closely with the Concierge to coordinate the efficient handling of follow up on guest requests and amenities. Works closely with the bell staff to coordinate the efficient handling of guest luggage and following up on guest requests. The ability to handle guest concerns or complaints over the phone and follow up with the guest to ensure they have been addressed. Keeps all support departments informed of necessary information or requests. Handles the distribution of mail to the correct destination. Assists the front desk in folding key packets and comment cards. Completes personalized wake up calls for guests. Logs wake up calls, notes, letters, mail, packages and guest requests. Assists with handling hotel emergency procedures and situations with maturity and professionalism. Performs tasks and projects as delegated by their Management, Sales or Catering Managers (assisting with arrival groups) Qualifications

Requirements

Must have extensive knowledge of the hotel, its services and facilities
Must possess basic computer skills, and strong communication skills
Should be detailed and highly organized
Must have flexible availability
Candidates must be willing to work Mornings or Evenings including weekends and holidays
Must possess Excellent customer service skills
High school degree
Previous work experience in hotel for at least 1 years or 6-month similar experience in a Luxury property
Must be able to speak, read and write English
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Nice To Haves

4 years degree in hospitality preferred
Multi-language preferred

Responsibilities

Welcomes hotel guests with a smile over the phone
Fulfilling guest requests
Following instructions and Hotel Standards and procedures
Displays a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
Handles a multitude of keys
Handles multi telephone lines
Handles guest accounts by posting, checking reservations out, extending credit limit over the telephone
Works closely with the Concierge to coordinate the efficient handling of follow up on guest requests and amenities
Works closely with the bell staff to coordinate the efficient handling of guest luggage and following up on guest requests
The ability to handle guest concerns or complaints over the phone and follow up with the guest to ensure they have been addressed
Keeps all support departments informed of necessary information or requests
Handles the distribution of mail to the correct destination
Assists the front desk in folding key packets and comment cards
Completes personalized wake up calls for guests
Logs wake up calls, notes, letters, mail, packages and guest requests
Assists with handling hotel emergency procedures and situations with maturity and professionalism
Performs tasks and projects as delegated by their Management, Sales or Catering Managers (assisting with arrival groups)
Put in any guest orders into Hotsos and follow up on the orders to ensure they were delivered/handled by the proper department