PBX Operator

Trump International Beach Resort•North Miami Beach, FL

147d•Onsite

About The Position

Welcomes hotel guests with a smile over the phone, with an emphasis on fulfilling guest requests, following instructions, and adhering to Hotel Standards and procedures. This role involves handling multiple phone lines, guest accounts, coordinating with various hotel departments, and assisting with administrative tasks.

Requirements

Must have extensive knowledge of the hotel, its services and facilities.
Must possess basic computer skills.
Must possess strong communication skills.
Should be detailed and highly organized.
Must have flexible availability.
Candidates must be willing to work Mornings or Evenings including weekends and holidays.
Must possess Excellent customer service skills.
Must be able to speak, read and write English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Nice To Haves

4 years degree in hospitality preferred
Previous work experience in hotel for at least 1 year or 6-month similar experience in a Luxury property
Multi-language preferred

Responsibilities

Handles a multitude of keys.
Handles multi telephone lines.
Handles guest accounts by posting, checking reservations out, and extending credit limit over the telephone.
Works closely with the Concierge to coordinate the efficient handling of follow-up on guest requests and amenities.
Works closely with the bell staff to coordinate the efficient handling of guest luggage and following up on guest requests.
Handles guest concerns or complaints over the phone and follows up with the guest to ensure they have been addressed.
Keeps all support departments informed of necessary information or requests.
Handles the distribution of mail to the correct destination.
Assists the front desk in folding key packets and comment cards.
Completes personalized wake-up calls for guests.
Logs wake-up calls, notes, letters, mail, packages, and guest requests.
Assists with handling hotel emergency procedures and situations with maturity and professionalism.
Performs tasks and projects as delegated by their Management, Sales or Catering Managers (assisting with arrival groups).
Puts in guest orders into Hotsos and follows up on the orders to ensure they were delivered/handled by the proper department.