PBX Operator
About The Position
PBX Operator Services is an integral part of the hospital.. The PBX Operator Services Unit is the “front door” into the hospital for both the community and those throughout the world seeking information indigenous to the UCSF Health hospitals . PBX Operator Services staff answers both internal and external calls for the hospitals. . PBX Operator Services also provides limited patient information, when appropriate, per hospital policies. . In addition, several emergency procedures initiated throughout the medical center are executed from within the PBX Operator Services Unit. Each of these procedures is directly linked to the welfare and safety of both patients and staff. The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety. The PBX operator must have the analytical skills to provide assistance in a wide variety of areas relating to various aspects of the hospital. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $25.72 - $36.59 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Requirements
- Excellent verbal and interpersonal communications skills.
- Good written communication skills.
- Proficient computer skills required. (Word, excel, PowerPoint, navigate software for documentation/can train, etc.)
- Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for ) medical terminology; basic and practical clerical skills.
- Experience in monitoring critical/emergency phone lines, alarms, and coordinating emergent response.
- This position requires flexibility to orient and work at all UCSF Health locations.
- 1 year answering public facing telephones in high volume, critical information environment.
- 1 year recent hospital PBX operator experience or PBX operator in a high volume environment.
- High School graduation or equivalent.
- 1 year of previous work experience in a medical facility
- 1 year of call center experience in the healthcare field
- Ability to work in a high pressure, high volume department with individuals who are in crisis.
Nice To Haves
- Medical Terminology certification
- Post-secondary education preferred
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
