PBX Operator (Switchboard) - Day Shift - Part Time - St. Peter's Hospital

Trinity Health•Albany, NY

12d•$16 - $21•Onsite

About The Position

SPHS is looking for a candidate that can use switchboard operation of telecommunication equipment, perform basic keyboard functions including typing, and direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing. The candidate must be able to initiate appropriate paging and contacting personnel properly in a timely manner when notified of an emergency situation. They must possess good communication skills, process and triage all customer calls in a clear voice using good English, and remain calm and maintain professionalism when handling delicate or volatile customers. As first respondents to emergencies, they are responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations. The candidate must be well organized with good short-term memory and play a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations. They must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time, and document necessary information concerning daily and emergency situations in the office logbook. The role involves maintaining any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions. The candidate will also assist in working hours other than scheduled when requested by a supervisor.

Requirements

A High School Diploma or equivalent is required.
Must have switchboard experience.
Able to operate a computerized switchboard console.
Able to perform basic keyboard functions including typing.
Good communication skills.
Well organized with good short-term memory.
Able to take/write clear notes quickly so that they can be retrieved and understood at a later time.

Responsibilities

Operate a computerized switchboard console.
Perform basic keyboard functions including typing.
Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
Initiate appropriate paging and contacting personnel properly in a timely manner during emergency situations.
Process and triage all customer calls in a clear voice using good English.
Remain calm and maintain professionalism when handling delicate or volatile customers.
Announce and dispatch appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations.
Take/write clear notes quickly so that they can be retrieved and understood at a later time.
Document necessary information concerning daily and emergency situations in office logbook.
Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions.
Assist in working hours other than scheduled when requested by supervisor.