PBX Operator / Reservationist

Meskwaki Bingo Casino Hotel • Columbia Township, IA

5d • $0 - $13 • Onsite

About The Position

Answers inquiries and obtains information for the general public, guests, employees, and other interested parties. Provides information regarding activities conducted at the Casino/Hotel. Makes, confirms, and cancels reservations for guests in a pleasant, professional, and efficient manner to increase hotel occupancy.

Requirements

• High school diploma or GED.
• One (1) year office or related experience.
• Knowledge of office machines.
• Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
• Must be able to work directly with the general public.
• Must be able to change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone.
• Requires good organizational and communication skills, both verbal and written.
• Uses personal judgment and specialized knowledge to give information to people.
• Must be flexible with shift and days off.
• Must be able to meet all internal non-supervisory, training and education requirements.
• Must have a pleasant voice and be able to display tact and diplomacy.
• Must possess good computer skills.

Nice To Haves

• Prior PBX/Hotel reservations experience preferred.

Responsibilities

• Maintains records of incoming calls, noting time of calls.
• Completes employee call-in form and forwards it to the Hotel Administrative Assistant if the employee is not in the Hotel, Spa, or Transportation departments.
• Keeps records of employee’s personal calls and forwards call to the Supervisor of that Department.
• Receives calls, determines nature of business and directs callers to destination.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel information and casino activities.
• Communicates effectively with staff and other departments in order to maintain a productive and effective department operation.
• Uses two-way radio system to communicate with Casino, Hotel, and Transportation departments.
• Uses pager system for guest pages throughout the casino.
• Makes, confirms, and cancels reservations usually over the telephone, fax, or other reservation system.
• Safeguards and accounts for the assets of the owners.
• Complies with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
• Monitors the casino environment and will follow established safety procedures to provide for the safety of guests and co-workers.
• Works respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
• Reports to work on time and as required in uniform, displays a high level of personal cleanliness and follows personal appearance guidelines.
• Miscellaneous duties as assigned.
• Operates PBX console and company reservation system.
• Attends all required meetings and training sessions as required.
• May fill in at the front desk.

Benefits

• Health Plan (Medical, Dental, and Vision)
• PTO
• Holiday Pay
• 401(k) Retirement Savings Plan
• Weekly Pay
• Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED