PBX & Emergency Response Operator - OC

City of Hope•Irvine, CA

5d•Onsite

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Position Summary The PBX & Emergency Response Operator plays a vital role in ensuring seamless communication across the hospital. In this fast-paced, high-impact position, you’ll manage incoming and outgoing calls, support patients and staff with critical information, and serve as a key player in emergency response coordination. This role is ideal for someone who thrives under pressure, communicates clearly, and is passionate about delivering exceptional service while supporting patient safety.

Requirements

High school diploma
Minimum of 2 years of customer service experience in a call center, contact center, or PBX environment

Responsibilities

Manage high-volume incoming and outgoing calls, routing them accurately and efficiently
Facilitate hospital-wide communication, including paging staff and relaying urgent messages
Assist patients and visitors with inquiries related to services, appointments, and general information
Respond to and process emergency codes, coordinating with hospital command center and key personnel
Accurately collect and document caller information for follow-up and reporting
Deliver exceptional customer service to patients, visitors, and staff
Monitor and respond to critical alarms, including fire, medical gas, and cardiac alerts
Provide administrative support such as maintaining directories and assisting with scheduling information
Ensure compliance with hospital policies, procedures, and patient privacy regulations