DSHS Lakeland PBX Chief Operator

State of Washington•Spokane County - Medical Lake, WA

1d•Onsite

About The Position

DSHS's Developmental Disabilities Administration (DDA) is seeking a PBX Chief Operator to join our dedicated team at Lakeland Village in Medical Lake, WA. In this position, you'll direct and supervise the PBX Staff and operations at our communications hub. You’ll be the key connection between various departments, security personnel, and critical response teams, playing an essential role in maintaining safety and efficiency. Evening and Night shifts include a shift differential in addition to the standard compensation rate. Opportunities performed on - site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.

Requirements

At least two years of experience as PBX operator or PBX Security Communications Operator
Working knowledge of supervisory concepts/principles in the managing of personnel, effective verbal/non-verbal communication, and state resources/equipment
Skilled use of computers and Microsoft programs: Word, Access, Outlook and Excel
Able to type 32 wpm
Graduated from high school or hold GED equivalency

Nice To Haves

Respect confidentiality at all times
Strong customer service and communication skills with the ability to interact professionally with management, peers, patients, and the public
Experience in managing crisis and de-escalating dangerous situations
Knowledge of hospital, state, and federal regulatory standards, policies, and procedures
Previous experience in a psychiatric or mental health setting
Ability to work under pressure in emergency situations
Proficiency in operating equipment such as computers, copy machines, digital radios, fire panels, and switchboards
Team-oriented mindset with the ability to resolve conflicts in a non-threatening manner

Responsibilities

Supervise and direct all PBX staff to include: hiring, training and evaluating staff in proper operation/compliance of all DSHS, DDA, Lakeland Village and accompanying procedures
Write/perform performance evaluations on PBX operators
Complete Daily Activity Report for timekeeping of PBX operators
Disseminate all emergency (STAT) calls related to medical, behavior, fire and disaster
Monitor office equipment for needed maintenance, repair/replacement
Monitor campus wide Simplex/Grinnell multi-panel fire alarm and fire suppression system
Engage in customer service and public relations for callers, visitors, employees and clients
Coordinate problems with ISSD that effect operations of switchboard/phone lines