Payroll Team Lead

ADP • Alpharetta, GA

6d

About The Position

ADP is hiring a COS Team Lead to support and coach a team of Payroll Specialists and Client Service Consultants while helping service clients and process payrolls. Under the guidance of a Client Service Manager or Payroll Manager, the Team Lead serves as an escalation point and influences team members’ tasks and deliverables without having direct reporting relationships.

The role provides high-level technical application software support and coaching to resolve client escalations and technical issues involving system setup, product functionality, and payroll processing. The Team Lead also coaches team members on delivering strong service to improve client satisfaction and retention. This is a client-facing role leading payroll specialists through a structured workday, with a focus on clear and professional communication, building client trust, and maintaining client satisfaction.

The position manages payroll team workflows for successful service delivery, monitors payroll accuracy, and ensures daily and weekly work is completed throughout the payroll cycle. It also supports team training and mentoring and may involve client conference calls or onsite visits as required by management.

Requirements

• 3–5 years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to lead and influence team members without direct reporting relationships.
• A college degree is not required.
• Military experience may be considered when it demonstrates teamwork, adaptability, organization, and follow-through that can support team and client relationships, solution identification, and success.

Nice To Haves

• Technical knowledge.
• Verbal and written communication skills.
• Relationship-building skills.
• Coaching skills.

Responsibilities

• Manage the payroll team's workflow to support successful service delivery to one or more clients.
• Make decisions based on a thorough understanding of client payroll processing and use the daily checklist to monitor payroll accuracy.
• Ensure daily and weekly tasks are completed to execute the full payroll cycle.
• Influence team members’ task deliverables without direct reporting relationships.
• Support the training and mentoring of Payroll Specialists on job requirements, product functionality, and service delivery techniques.
• Provide technical application software support and coaching to resolve client escalations and issues involving system setup, product functionality, and payroll processing.
• Build relationships of trust, respect, and partnership with clients and the Client retain team by providing World Class Service.
• Attend and actively participate in client conference calls or onsite visits as required by management.
• Coach team members on service delivery to improve client satisfaction and retention.

Benefits

• Best-in-class benefits starting on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Opportunities for career progression in an agile, dynamic environment.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed