Payroll Tax Processor

Teleperformance•Reno, NV

23h•Remote

About The Position

As a Payroll Tax Processor, you are a key team member who handles day-to-day processing across a high-volume workload. We are looking for a detail-oriented, customer-focused team player with hands-on experience working with tax notices, payroll corrections, and amended returns, who is eager to learn from senior colleagues while continuing to build their foundational tax knowledge. This role is ideal for individuals passionate about service delivery in a high-velocity environment. MUST LIVE IN RENO, NEVADA

Requirements

2+ years of relevant experience in payroll operations, payroll tax processing, accounting, or a related field
Strong attention to detail with demonstrated ability to work accurately in a high-volume environment
Proficiency with accounting principles, financial reconciliation, and tax software applications
Effective written and verbal communication skills, able to explain standard filing requirements to customers and peers
Independently own resolution of the most complex tax notices, multi-jurisdictional issues, and penalty abatements, applying deep regulatory expertise with minimal supervision
Serve as the team's escalation point for complex, non-precedented cases; determine root cause and resolution path where no established procedure exists
Conduct audits of payroll records for compliance, identifying control gaps and recommending corrective action for the specific cases and accounts involved (case-level — see Discussion Point 6 for the boundary with EX5's systemic scope)
Proven ability to translate ambiguous, high-stakes tax and compliance matters into clear recommendations for leadership and cross-functional partners
Comfortable with using AI (artificial intelligence) in order to complete daily tasks
High School Diploma or equivalent.
Must be 18 years of age or older.
Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required

Nice To Haves

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Responsibilities

Deliver accurate resolution of routine payroll tax notices by following documented procedures and knowledge-base guidance, escalating anything outside scripted scenarios
Support routine monthly, quarterly, and annual tax compliance activities by reviewing records and verifying data
Prepare and submit payroll amendments and supporting documentation based on analysis of customer requests and audit findings
Maintain organized documentation
Collaborate with team members to support cross-functional tax processing workflows and meet operational deadlines
Formally coach Tax Processors across levels through structured training sessions and documented development plans, distinct from EX4's informal peer coaching
Represent the Payroll Tax Processing team's perspective in cross-functional planning sessions and meetings with Product, Engineering, and Compliance partners
Identify systemic patterns across the team's case queue and recommend and help implement process, tooling, or product improvements — the team-wide counterpart to EX4's case-level corrective actions