Payroll Support Specialist

Independence Pet Group•Default_Location, ON

1d•$22 - $27•Onsite

About The Position

Independence Pet Holdings is a corporate holding company established in 2021, managing a diverse portfolio of pet health brands and services. Doubtless North America is hiring for a Payroll Support Specialist, a new role within their growing Payroll team. This role provides administrative, reporting, and operational support to the Payroll team, focusing on maintaining payroll documentation, preparing audit and reporting materials, validating payroll-related data, and supporting service requests to ensure accurate and timely payroll processing. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, deadline-driven environment.

Requirements

High School Diploma or equivalent required.
0-2 years of experience in payroll, administrative support, customer service, accounting, human resources, or a related function.
Strong attention to detail with a commitment to accuracy and quality.
Ability to manage multiple priorities and meet recurring deadlines.
Strong organizational and documentation skills.
Proficiency with Microsoft Excel and Microsoft Office applications.
Ability to handle sensitive and confidential employee information appropriately.
Strong written and verbal communication skills.
Customer-focused mindset with a willingness to support employees and business partners.
Ability to learn new systems, processes, and technologies quickly.

Nice To Haves

Associate's degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field preferred.
Experience with data entry, reporting tools, or business systems preferred.
Internship, co-op, or payroll support experience is a plus.

Responsibilities

Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms.
Prepare payroll templates, reporting tools, processing trackers, and recurring support materials used throughout the payroll cycle.
Perform payroll-related data entry and review employee payroll information for completeness and accuracy.
Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed.
Conduct routine timecard and payroll audits, documenting exceptions and preparing supporting analysis for review.
Compile audit logs, exception reports, and payroll validation documentation to support compliance and payroll accuracy.
Generate recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members.
Maintain payroll dashboards, trackers, and reporting resources that support payroll operations and decision-making.
Monitor payroll support channels and route employee inquiries to the appropriate resources.
Assist with ticket management, service request tracking, and payroll issue resolution while maintaining a high level of customer service.