Payroll Supervisor - TX - On Site

Vensure Employer Solutions • San Antonio, TX

21h • Onsite

About The Position

Vensure Employer Solutions is a leading HR technology and service provider. The Payroll Supervisor will support the payroll function for a growing client base, providing day-to-day operational leadership within a designated pod to ensure accurate client payroll processing and team support. This is an on-site position at our corporate office locations.

Requirements

• In-depth knowledge of customer service best practices, ensuring consistent, high-quality support across all channels.
• Demonstrated ability to manage multiple tasks and simultaneously while maintaining a high level of accuracy and attention to detail.
• Advanced problem-solving and analytical abilities, with a focus on resolving issues efficiently and accurately.
• Highly adaptable in fast-paced environments, able to respond effectively to shifting priorities and business needs.
• Sound decision‑making abilities, including evaluating complex information and determining appropriate actions.
• Maintaining professionalism and composure while working with a variety of personalities and situations.
• A flexible, team-oriented self-starter who thrives in a startup environment.
• Strong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges.
• Must be coachable, open to receiving feedback for continuous improvement, and willing to share insights on process enhancements for the company.
• Must be comfortable giving feedback to others to increase performance.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
• Demonstrates effective time management, maintains accurate records, and ensures all payroll tasks are completed in accordance with established schedules and compliance requirements.
• Strong verbal and written communication skills with the ability to collaborate effectively across teams and interact professionally with employees at all levels.
• Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine appropriate solutions quickly and confidently.
• Demonstrated ability to exercise good judgment when evaluating situations, identifying problems, and determining appropriate courses of action.
• High school diploma or related experience required or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) preferred.
• 2 years in client support or customer service role.
• 1 year of payroll experience.

Responsibilities

• Manage and support complex clients as needed.
• Understand key metrics including ticket closure, transaction CSAT, Quality, and SLA pass rate and be able to speak to them.
• Provide escalation support on technical requests from the team or clients, including facilitating calls with clients and their specialists.
• Review individual queues to ensure proper case management is being utilized and clients are receiving timely responses.
• Provide team updates with any technical software updates/new laws and regulations.
• Assist Sales with prospect calls and questions.
• Create and facilitate trainings, including new hire and ongoing training.
• Review and recommend improvements to existing procedures.
• Partner with Payroll Manager to implement changes.
• Ensure all team payrolls are processed timely by the due date.
• Schedule 1:1’s with specialists and assist with their open cases.
• Identify knowledge gaps and create action plans to improve.
• Ensure team playbook is maintained and kept up to date by documenting SOP’s.
• Act as an extension of leadership to the Payroll Manager.
• Build, maintain and promote relationships with team members and clients ensuring effective coordination of communications and services.
• Contribute to departmental initiatives, strategic planning, and organizational improvement projects.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by the Manager.

Benefits

• Health Insurance : Medical, dental, and vision coverage
• Retirement Plan : 401(k) with company match
• Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Life insurance
• Short term disability
• Long term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness
• Accident
• Cancer
• Hospital protection
• Legal insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED