PAYROLL SPECIALIST PART-TIME (REMOTE - CHARLOTTE, NC)

Compass Group•Charlotte, NC

6d•Remote

About The Position

Working as a Payroll Specialist II, you will support payroll applications by answering incoming calls and emails, providing customer service, and identifying process inefficiencies. Compass Group USA is the leading foodservice and support services company, known for its great people, great service, and great results. With over 284,000 US associates, Compass Group operates in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more across all 50 states, constantly expanding its reach to shape the industry and create new opportunities for innovation. The company encourages developing and attracting expertise that differentiates it and raises the bar.

Requirements

Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience.
Previous experience working with clients in a fast paced, complex, deadline oriented service environment.
Candidates for this role MUST reside in the Charlotte, NC area.

Nice To Haves

Payroll processing knowledge and SAP experience preferred.
Bachelorâ€™s degree preferred.

Responsibilities

Answers incoming calls according to established procedures and performance standards.
Creates work orders and captures structured data for each issue.
Understands questions/issues presented and suggests resolutions to issues.
Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
Provides support for all payroll applications and make recommendations for future improvements/enhancements.
Processes and responds to emails according to service level agreements.
Processes off-cycle checks according to service level agreements.
Completes necessary corrections listed on internal data audits.
Provides customer service leadership on projects involving multiple teams within the department.
Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.
Performs other duties as assigned.