PAYROLL SPECIALIST PART-TIME (CHARLOTTE, NC)

Compass Group•Charlotte, NC

6d•Onsite

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Working as a Payroll Specialist II, you will support payroll applications by answering incoming calls and emails, providing customer service, and identifying process inefficiencies.

Requirements

Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience.
Previous experience working with clients in a fast paced, complex, deadline oriented service environment.
Payroll processing knowledge and SAP experience preferred.
Bachelorâ€™s degree preferred.

Responsibilities

Answers incoming calls according to established procedures and performance standards.
Creates work orders and captures structured data for each issue.
Understands questions/issues presented and suggests resolutions to issues.
Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
Provides support for all payroll applications and make recommendations for future improvements/enhancements.
Processes and responds to emails according to service level agreements.
Processes off-cycle checks according to service level agreements.
Completes necessary corrections listed on internal data audits.
Provides customer service leadership on projects involving multiple teams within the department.
Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.
Performs other duties as assigned.