Payroll Specialist

Payroll Plus HCM•Cornelius, NC

13h

About The Position

Payroll Specialist Position Summary The Payroll Specialist is accountable and responsible for all aspects of quality service for clients. Works with clients to obtain payroll information, processes payrolls, responds to/resolves client questions and problems and delivers outstanding customer service. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Maintaining a book of payroll clients of varying sizes, payroll frequencies and complexity Contacting clients regularly to obtain payroll data, including new hire information, salary adjustments, special payments, employee deductions, and to set schedules Accurately keying all payroll related data necessary to process and meet payroll deadlines and confirm accuracy using control totals Polling electronic timeclocks, reviewing the downloaded information for completeness and accuracy, and uploading time data into the payroll system Review payroll data submitted by clients remotely for completeness and accuracy to the extent possible Processing and packing out payrolls for delivery to client Uploading retirement plan contributions and/or workers comp data on behalf of the client Maintaining a high rate of client retention through quality customer service Keeping abreast of the payroll processing system and changes in wage and tax laws on behalf of our clients Maintaining client files, binders and notes in the system Researching and resolving client/system problems Establishing and maintaining a positive working relationship with clients, agencies, and coworkers to promote a quality service image Participating in and conducting training sessions Performing other duties as assigned

Requirements

High school diploma or two or more years of office related experience or training; or equivalent combination of education and experience; college degree is highly preferred.
Basic understanding of payroll and payroll tax laws preferred
Proven facility in MS Office (particularly Excel and Word), MS Outlook, data entry and office equipment (e.g., telephone, head set, 10-key or calculator, computers, FAX machine, printer/copier)
Proven facility in customer service, and problem resolution
Excellent written, oral, and presentation communication skills
Excellent organizational, planning, and prioritization skills
Excellent interpersonal skills

Responsibilities

Maintaining a book of payroll clients of varying sizes, payroll frequencies and complexity
Contacting clients regularly to obtain payroll data, including new hire information, salary adjustments, special payments, employee deductions, and to set schedules
Accurately keying all payroll related data necessary to process and meet payroll deadlines and confirm accuracy using control totals
Polling electronic timeclocks, reviewing the downloaded information for completeness and accuracy, and uploading time data into the payroll system
Review payroll data submitted by clients remotely for completeness and accuracy to the extent possible
Processing and packing out payrolls for delivery to client
Uploading retirement plan contributions and/or workers comp data on behalf of the client
Maintaining a high rate of client retention through quality customer service
Keeping abreast of the payroll processing system and changes in wage and tax laws on behalf of our clients
Maintaining client files, binders and notes in the system
Researching and resolving client/system problems
Establishing and maintaining a positive working relationship with clients, agencies, and coworkers to promote a quality service image
Participating in and conducting training sessions
Performing other duties as assigned