Payroll Specialist III

Dayforce

17d

About The Position

This role is responsible for end-to-end payroll processing, ensuring accurate, compliant, and timely payroll cycles including taxes, benefits, garnishments, and year-end activities for assigned clients. The position emphasizes quality control, auditing, and proactive issue resolution while collaborating with internal teams and clients to deliver high levels of customer satisfaction. It also involves managing cases, maintaining documentation, adhering to SLA metrics, creating and updating standard operating procedures, and supporting continuous process improvements. The ideal candidate brings multi-client payroll experience, strong legislative knowledge (especially Canadian payroll), familiarity with Dayforce or similar systems, and a commitment to accuracy, learning, and collaboration.

Requirements

• Ability to communicate and collaborate with clients and internal team members
• A desire to continually learn
• Strong working knowledge of quality control and auditing standards
• Experience with Dayforce HCM or similar cloud payroll technology
• End-to-end payroll processing experience

Nice To Haves

• Industry related certifications or will obtain after employment
• Multi-client payroll processing experience
• 2000+ employee payroll processing experience

Responsibilities

• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Drive customer satisfaction by providing high quality of service
• Flexibility in terms of working hours
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Adhering to and Reporting on SLA metrics
• Create, update standard operating procedures and performs quarterly document reviews
• Meets quality control standards
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
• Performs administrative functions as required
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
• Ability to communicate and collaborate with clients and internal team members
• Responsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely
• Provide Payroll services to clients according to Ceridian contract, legislative requirements and business needs
• Proactively manage quarter, and year-end payroll auditing and processing
• Resolve client’s issues and provide superior customer service to internal and external partners
• Provides training, supporting peers and customers as needed
• Executes minor configuration updates to product as applicable (PCR Lite)
• Attends and leads customer meetings where required and supports discussions from payroll
• Supports Client Relationship Executives with requests as needed for customer
• Canada specific: Performs monthly reconciliations of tax remittances, Strong legislative working knowledge of all Canada garnishments in order to interpret, calculate, Strong legislative knowledge of ROEs in order to validate or enter ROE’s as needed.

Benefits

• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed