Payroll Specialist III

OSV

3d•Remote

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Summary The Payroll Specialist III will be responsible for providing strategic and complex tactical solutions for Workday managed payroll administration services to our most complex customer base; and, will manage multiple projects with various deadlines in a fast-paced work environment. Will act as a senior resource supporting complex Workday payroll configuration and year-end activities. In addition, act as a lead within the service team supporting the team members and other customers as needed.

Requirements

Excellent critical thinking, consultative, and problem-solving skills
Strong communication skills with emphasis on outstanding customer service
Ability to interact with the customer C-level and senior executive resources
Flexible in a changing environment and takes initiative
Strong organizational skills with ability to multi-task and support multiple customers effectively
Strong collaboration skills to support collective goals
Detail Oriented with good time management skills and accuracy
Ability to establish and maintain effective working relationships
Strong analytical, data entry and research skills
Self-directed management of workload with ability to meet tight deadlines and competing demand
Use tact and discretion in dealing with customer information
Excellent complex problem solving and mathematical skills
Strong understanding of payroll processes, procedures and compliance
Exercises independent judgment
Consultative mind set with a heart of a teacher
Associate's degree Required
Certified Payroll Professional (CPP) required (at time of hire) or 15+ years of Customer service and Payroll experience involving End to End processing, Research and Complex Troubleshooting
Advanced Proficiency in Microsoft Word and Excel
Demonstrated Logical Payroll thinking
Experience with difficult, demanding clients
Experience with and understanding of Payroll Taxes
Complex Payroll configuration
Strong understanding of Payroll Compliance
Year-End Support and W2 Consultation experience

Nice To Haves

Experience in an outsourcing environment, payroll or tax
Systems Implementation experience
Multi-Jurisdiction tax and/ or Payroll Year End Adjustments experience
Workday Payroll experience
Systems Implementation
Accounting / Book Keeping / GL experience
Experience with Salesforce programs

Responsibilities

Named resource for large, complex Managed Payroll Premium customers
Manage cases for the book of Managed Payroll business to ensure service level agreements and high client satisfaction levels are being met by all team members
Coordinate the distribution of customer Managed Payroll work across the team
Manage the timely resolution of Managed Payroll customer issues including complex customer escalations, perform and document Root Cause Analysis and lead the implementation of remedial procedures to close gaps identified
Frequent direct Managed Payroll customer contact – initiate and maintain client relationships specifically for large, complex customers
Lead, or attend as a senior resource scheduled weekly, monthly and quarterly client calls and new Managed Payroll client transition introduction meeting calls
Lead the Managed Payroll Service Rehearsal including the mock payroll
Assist with complex Workday configuration of pay components and run categories
Act as a point of reference and escalation for team configuration activities
Follow daily standard operating procedures and processing checklist outlining workflow
Maintain established turnaround service level agreement for resolving managed payroll issues
Meet quality and production metrics outlined for position
Contribute to a positive, collaborative work environment
Assist with special projects as needed
Provide support and act as a point of escalation for the service team
Aligns work scheduling with customer needs to support complex and high profile customers
Support Professional Services during new customer implementations as needed
Support the Sales process as needed
Act in a team lead capacity by delegating work across customer teams, coach, train, and mentor team members
Follows all security protocols to safeguard confidential, proprietary, and/or customer data