Payroll Specialist I
About The Position
Indiana University Health is seeking a personable, detail-oriented, and service-minded payroll professional to serve as the first point of contact for IU Health team members calling into their Payroll Shared Services call center. The Specialist I role is primarily focused on inbound call resolution. This role supports Payroll Shared Services operations for IU Health team members system wide. The ideal candidate is comfortable on the phone, eager to learn, and thrives in a fast-paced environment, offering an opportunity to grow their payroll career within a supportive and tight-knit team.
Requirements
- High School Diploma/GED required.
- Requires 0-3 years of relevant experience; basic payroll experience preferred.
- Requires experience in Microsoft programs (Word, Excel).
- Help Desk Institute (HDI) certification is required to have or obtain within 6 months of hire (PRSS will pay for certification).
Nice To Haves
- Associate's degree or equivalent years of experience preferred.
Responsibilities
- Serving as the first point of contact for inbound payroll calls across the organization (50 to 130 calls per day depending on pay cycle)
- Resolving payroll inquiries on the first call by pulling up timecards and payslips in real time
- Creating and managing cases and tickets in the shared services system for issues requiring deeper research and follow-up
- Reviewing, analyzing, and auditing employee hours worked to ensure accurate payment in compliance with IU Health pay practices, policies, and the Fair Labor Standards Act
- Navigating multiple systems simultaneously including Oracle, UKG, Microsoft Teams, and Sharewell/ServiceNow
Benefits
- The company will pay for the HDI certification.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
