Payroll Operations Specialist

HiBob • ,

3d • $85,000 - $115,000 • Remote

About The Position

HiBob is seeking an enthusiastic Specialist in US payroll and benefits to provide in-depth guidance and technical support to their customers. This role serves as a vital link between HiBob and its customers, addressing technical inquiries, resolving issues, identifying unexpected system behavior, addressing bugs, and ensuring overall satisfaction with the platform. The role requires the ability to work EST due to business needs.

Requirements

• Extensive US payroll and benefits experience across multiple states.
• Experience in providing best-in-class payroll and product support.
• Articulate speaker with impeccable grammar, both written and verbal.
• Highly skilled in working with numbers and experienced in handling complex reconciliations with precision and accuracy.
• Experience in running payrolls to understand what looks right and spot anomalies.
• Ability to communicate complex concepts in a fluent, clear, and professional manner.
• Demonstrated ability to work in a dynamic fast-paced environment.
• Must be able to work EST.

Nice To Haves

• Experience in SaaS technology along with Payroll
• Previous experience working with global teams
• Previous experience with Enterprise Customers
• Experience using tools such as; Zendesk, Slack, & Asana
• Experience working with APIs and integrations

Responsibilities

• Serve as the first line of support for customers, ensuring quick and efficient resolution of payroll-related queries.
• Collaborate with customers to resolve complex issues, including TAX filings, reconciliations, legislative guidance, benefits support, and other payroll-related inquiries.
• Conduct thorough troubleshooting and investigation of customer-reported issues to achieve efficient problem resolution.
• Effectively escalate complex cases when necessary, collaborating with different teams and sites as required.
• Maintain clear communication with customers regarding the progress and status of their cases.
• Ensure customer compliance by staying knowledgeable about state and federal legislation.
• Identify opportunities to create and update Help Center and Community content to enhance support for customers and internal teams.
• Utilize communication skills and payroll experience across multiple channels to educate new and existing customers on system adoption.
• Support customers with additional support needs outside the platform (Payroll Ops).
• At times, run payrolls for customers who have selected a managed service subscription.
• Meet personal KPIs and actively contribute to team KPIs, ensuring the delivery of high-quality support services.

Benefits

• Equity in a global, high-growth HR tech SaaS leader
• 401(k) with a 3% company match
• $2,500 employee referral bonus
• Medical, dental, and vision coverage from day one
• $1,920 annual wellness stipend
• Annual Headspace membership and expanded wellness benefits
• Hybrid working model for Bobbers in the NY metro area
• Temporary work from anywhere for up to 2 months per year (after 6 months)
• Generous paid time off and company holidays
• Bob Balance Days – 4 additional days within a calendar year
• Your birthday off
• Home office allowance
• Two paid Social Impact days each year
• Frequent team and company social events, both in-person and virtual
• Dog friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed