Payroll Operations Analyst (Hybrid)

RTX•Richardson, TX

17h•Hybrid

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The Payroll Operations Analyst – Benefits Processing role serves as a subject matter expert responsible for executing and overseeing payroll actions across multiple RTX business units, including Raytheon, Collins Aerospace, Pratt & Whitney, and Corporate. This role ensures accurate calculation, validation, reconciliation, reporting and compliance for all benefits deductions. The analyst applies federal regulations such as USERRA, SOX controls, union CBAs, and RTX policies while conducting detailed reviews and resolving escalated cases. This position partners closely with Leave of Absence, Payroll Operations, Time & Labor, Human Resources, Total Rewards, Vendor Partners and business unit stakeholders to ensure timely, precise, and audit‑ready payroll transaction processing across the enterprise.

Requirements

A Bachelor’s Degree or equivalent experience working with corporate payroll.
1+ year of experience in payroll benefits processing or an adjacent field, preferably in a large multi‑business unit organization.
Ability to work with complex multi‑system workflows, adhering to federal laws and regulations while maintaining strong attention to detail.
Strong analytical, reconciliation, and audit skills.

Nice To Haves

Experience working with tools such as ADP EV5, ADP Global View, Workday, Service Now, Alight HRX and reporting systems.
Proficiency in customer service management and expertise in handling case escalations.
Experience processing benefits transactions related to final pay and other time-off payouts across business units.
Familiarity with payroll-related compliance processes and regulations.
Advanced Excel analytical skills (Pivot Tables, Xlookup, etc.)

Responsibilities

Audit and validate Benefits payroll processing procedures while ensuring accurate earnings and deductions and meeting strict state compliance payroll deadlines.
Oversee and ensure timely delivery of payroll processing signoffs, serving as the subject matter expert for Benefits deductions.
Partner closely with Vendor Partners, Total rewards and other teams to ensure accurate documentation, approvals, and data inputs across all business units.
Develop, publish, and analyze metrics reporting to monitor SLA adherence, identify processing trends, and highlight improvement opportunities.
Provide insights and recommendations to leadership to drive quality, accuracy, and operational efficiency.
Act as the SME and primary escalation point for payroll benefits cases, including issues requiring multi-system research, employee communications, policy interpretation, or coordination across Vendor Partners, Total Rewards, Human Resources, Time & Labor, and business unit stakeholders.
Manage incoming report distribution and tracking, ensuring accurate validation, routing, and follow-up across payroll teams.
Maintain audit-ready records for all reports and processing actions.
Monitor and manage team in-boxes and multi-system case queues, triaging incoming requests, prioritizing urgent actions, and ensuring timely responses.
Identify items requiring escalation or cross-functional collaboration and maintain complete documentation of resolutions.
Review process improvement intake, gather enhancement ideas from the team, assessing feasibility, and partnering with Payroll Benefits leadership to suggest process, system, or control improvements.