Payroll Employee Support Team Lead

SBM Offshore•Sacramento, CA

1d•$73,250 - $77,250

About The Position

The Payroll Employee Support Team Lead leads and coordinates activities of workers engaged on the Employee Support Team. Uses specialized knowledge and skills obtained through training and experience to perform a wide variety of complex payroll tasks. Must have flexibility to assist Payroll Specialist using established policies and procedures to complete tasks. Maintains extensive contact with internal customers to ensure all needs are met timely. Provide excellent customer service, professionalism, and efficient support to staff and all employees.

Requirements

Bachelor’s degree in accounting, or a related field from a four-year college or university with 3-5 years of experience; or equivalent combination of education and experience.
Multi-state payroll experience

Nice To Haves

CPP or FPC Preferred
May be required to have a valid driver’s license

Responsibilities

Leads the work of the Employee Supports Team and ensure excellent customer service is provided
Manages the Sys Aid payroll ticketing system meeting the defined SLAs
Manages the payroll department emails meeting the defined SLAs
Assists in escalations and ensuring that the customer/employee is acknowledged, updated, and closes the loop in the communication process
Reviews and approves banking transactions, MPFs, retros, TORs, terminations, and other monthly, quarterly, and yearly tasks
Responsible for G/L reporting, bank and account reconciliation inquiries
Primary payroll systems expert and resource for the department
Interprets company policies and government regulations affecting payroll procedures
Provides information as requested to employees, supervisors, outside agencies, internal and external auditors, or other agencies
Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
Other duties as assigned