Payroll Team Lead

ADP • Alpharetta, GA

3d

About The Position

ADP is hiring a COS Team Lead!

In this role, the Team Lead, under the guidance of a Client Service
Manager/Payroll Manager, provides support and coaching to and serves as an
escalation point to a team of Payroll Specialists and Client Service Consultants
in servicing clients and processing client's payrolls. The Team Lead must be
able to influence tasks and deliverables for team members without direct
reporting relationships.

The team lead provides high level technical application software support and
coaching to resolve client escalations and other technical issues raised in the
areas of system set up, product functionality, and payroll processing. The team
lead coaches team members on the delivery of stellar service to build and
improve client satisfaction and retention.

To thrive in this role, you must be comfortable in a client facing role leading
a team of payroll specialists as part of a structured day. You have a way with
clients that builds rapport, establishes trust, and shines with professionalism.
Over the phone and in writing, your communication style is clear and easy for
our clients to understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We also have a
healthy dose of fun. Not only can you find a career here but friendships that
last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
[https://adp.careers/Client_Services_Videos]

Requirements

• 3-5 years of experience in a customer service environment or as a Payroll Specialist
• Technical knowledge in Autopay and Enterprise or other ADP payroll platforms
• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Nice To Haves

• Technical Knowledge
• Verbal and Written Communication
• Relationship Building
• Coaching

Responsibilities

• Manage the entire workflow of the Payroll team towards successful service delivery to one or more clients
• Make decisions with a thorough understanding of client payroll processing and daily checklist to monitor complete accuracy of payroll
• Ensure daily and weekly tasks are completed to deliver on the execution of the entire payroll cycle
• Influence task deliverables for team members without direct reporting relationships
• Support the training and mentoring of Payroll Specialists' on job requirements, product functionality and service delivery techniques
• Build relationships of trust, respect and partnership with clients and Client retain team by providing World Class Service
• Attend and actively participate in client conference calls or onsite visits as required by management

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed