Payroll Customer Service Specialist K
About The Position
Join Knight Transportation as a Payroll Customer Service Specialist! This role involves providing superior customer service to internal and external customers as the first point of contact for all confidential pay-related questions. You will support all employees by interpreting and responding to pay-related questions, conducting research, and adjusting pay as necessary. The position also includes communicating and providing training regarding payroll processes. You will respond to payroll-related inquiries, answer inbound calls, and draft and send email and Qualcomm messages. Researching issues, making necessary adjustments, and complying with established payroll standards/policies and federal requirements are key aspects of this role. Additionally, you will promote driver retention and safety, provide departmental support for incoming calls, maintain a positive work atmosphere, and perform additional duties as required by leadership, including general office duties and special projects.
Requirements
- One (1) year previous customer service or payroll related experience.
- High School Diploma or GED
- Exceptional verbal and written communication skills
- Advanced computer skills including Microsoft Word, Excel, & Power Point
- Proven ability to work in a fast-paced call center environment.
Responsibilities
- Provide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees; interpret and respond to pay related questions and conduct research and adjust pay as necessary.
- Communicate and provide training regarding payroll processes.
- Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times.
- Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.
- Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.
- Regularly provide support to other department personnel and additional payroll functions to meet deadlines; communicate and provide informal training regarding payroll processes while supporting company initiatives.
- Comply with established payroll standards/policies and federal requirements.
- Promote driver retention and safety.
- Provide departmental support for incoming calls regarding payroll questions, as needed.
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of all projects in order to meet the business objectives.
- Perform additional duties as required by leadership; assist in general office duties and special projects as needed.
Benefits
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
