Payroll Contact Center Team Leader, Payroll - Lakeland

Publix Super Markets • Lakeland, FL

1d • Onsite

About The Position

Publix Super Markets is a leading privately-owned supermarket chain in the US, known for its financial stability, consistent growth, and commitment to community involvement, volunteerism, and environmental sustainability. Our diverse workforce contributes to making Publix a great place to work and shop. As an owner in a Fortune 100 company, you'll be part of a leader in the supermarket industry. The Payroll department is responsible for ensuring that all Publix associates receive accurate and timely paychecks. The Contact Center Team Leader within this department will provide leadership and direction to internal teams supporting customer resources. This role requires strong customer service, supervisory, and decision-making skills, along with the ability to maintain professionalism in a fast-paced environment. The Team Leader is considered the subject matter expert for all payroll research and problem resolution. In line with Publix's corporate culture, this position emphasizes in-person interactions and is located at our corporate headquarters in Lakeland, FL.

Requirements

• Associate’s degree in a business-related field or equivalent experience.
• At least two years of experience in an analytical position.
• Knowledge of corporate strategy map.
• Knowledge of payroll and payroll-related policies including Paid Time Off (PTO).
• Knowledge of professional communication style.
• Knowledge of operations/infrastructure.
• Knowledge of CQI (continuous quality improvement) methodology and tactics to include WIN (work improvement now) and QIP (quality improvement project).
• Ability to react quickly and in a calm, professional manner when in situations affecting one or more associates’ pay.
• Analytical skills.
• Customer service skills.
• Knowledge of supervisory leadership skills.
• Ability to display professionalism.
• Strong decision-making skills.
• Ability to multi-task and prioritize a large volume of work.
• Ability to demonstrate a high level of maturity and tact.
• Interpersonal communication skills.
• Problem-solving skills.
• Basic skills in time keeping systems including: DART, Kronos, Time Off Request (TOR) system, TPass, MSS.
• Intermediate skills in Microsoft applications (Excel, Word, PowerPoint, SharePoint, Access).
• Intermediate skills in SAP, Oasis, FETCH, PASSport.
• Willingness to work flexible hours to meet business needs.

Nice To Haves

• Bachelor’s degree in Business Management, Finance or Accounting.
• Four or more years of payroll experience in an analytical position.
• Supervisory knowledge.
• Knowledge of Avaya phone system and the reports within the phone system.
• Knowledge of the different pay classifications and how pay is calculated.
• Knowledge of Publix Minor Restrictions.
• Knowledge of individual state and federal Department of Labor (DOL) laws as it pertains to minors and Wage and Hour Division (WHD) requirement for associates’ edited time.
• Knowledge of Power of Attorney.
• Knowledge of Managers Reference Library (MRL) or similar policy documentation.
• Intermediate knowledge of time keeping systems including: DART, Krono, Time Off Request (TOR) system, TPass, MSS.
• Advanced knowledge of SAP, Oasis, FETCH, PASS.

Responsibilities

• Provide direction to the payroll contact center.
• Analyze and recommend strategies for contact center metrics.
• Maintain knowledge of payroll processes, policies, and system enhancements.
• Assist other supervisors with development, training, and coaching, as well as other special projects and duties.
• Handle payroll for the associates in the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees