Payroll Assistant - Remote - Nationwide

Vituity•Sacramento, CA

1d•$21 - $25•Remote

About The Position

The Payroll Assistant provides front-line support for payroll and timekeeping operations. The role receives and categorizes payroll tickets, triages inquiries, provides tier-zero assistance, and routes issues to the appropriate team members. It also monitors inbound and outbound system interfaces for errors, performs password resets after verifying callers’ identities, and supports payroll inquiries by phone and through shared inboxes. The Payroll Assistant coordinates data requests while protecting personally identifiable information, maintains the team calendar and task tracking, supports employment verifications, and performs data entry or imports as needed to help ensure timely payments. The role also contributes to payroll and timekeeping projects, records meeting minutes and action items, follows up on progress, and reports timeline or coordination concerns to department leaders. The position is remote and includes opportunities to engage with the Vituity community through virtual events and activities.

Requirements

High school diploma.
At least 2 years of experience working in customer service, project management, or an administrative role.
Good PC skills, including proficiency with Microsoft Office and a good working knowledge of Microsoft Excel.
Demonstrated ability to learn independently, work with minimal supervision, and contribute to a dynamic team.
Excellent customer service skills and attention to detail.
Ability to multitask and work well under pressure.
Ability to maintain confidentiality.

Nice To Haves

Experience working in a payroll function at a large company.

Responsibilities

Receive and assess the categorization of payroll team tickets submitted through Vituity ticketing systems.
Triage inquiries by providing tier-zero resources for resolution or escalation to tier-one support.
Route support requests that are not resolved at tier zero to the appropriate team members according to departmental matrices and assigned duties.
Perform password resets for payroll and timekeeping systems after verifying the caller’s identity.
Answer payroll main phone lines and provide tier-zero support or escalate inquiries to appropriate payroll team members.
Monitor inbound and outbound payroll and timekeeping interface results for errors and escalate them to appropriate team members.
Notify team members when tier-zero resources need updates based on caller feedback or individual research.
Monitor the combined inbox and forward pertinent information to team members for interpretation and dissemination.
Coordinate cross-functional data requests with the payroll team, ensuring proper formatting and compliance with policies for releasing personally identifiable information.
Maintain the overall team calendar and track biweekly, monthly, quarterly, and annual tasks.
Provide front-line support for employment verification requests across payroll populations.
Perform data entry and imports to payroll and timekeeping systems as needed to support timely payment production.
Participate in internal and external payroll and timekeeping project teams.
Record meeting minutes and action items and follow up on progress as needed.
Report project timeline issues, overlaps, and other concerns to department leaders.

Benefits

Superior health plan options.
Dental, vision, HSA/FSA, life, and AD&D coverage.
401(k) retirement savings plan with a $1.20 match per dollar up to 6%, plus discretionary profit-sharing contributions; eligible January following 18 months of service.
Generous paid time off starting at 3–4 weeks annually.
Student loan refinancing discounts.
Professional and Career Development Program.
Employee assistance program and travel assistance.
Wellness program.
Monthly wellness events and programs, including yoga and HIIT classes.
Trainings to support professional growth.
Team-building activities, including virtual scavenger hunts and holiday celebrations.
Flexible work hours.
Opportunities to attend Vituity community events.
Annual corporate Success Sharing bonus program based on company performance; position eligibility is stated.