Payor Relations Associate

Aeroflow Health • Asheville, NC

2d • Onsite

About The Position

Aeroflow Health is a national leader in home medical equipment and clinical services, combining technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. The company makes healthcare accessible by taking a wholistic approach to patient care and is equally passionate about taking care of its employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways to be one of the nation’s top employers. As the company continues to grow, it remains committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make a meaningful impact every day.

Within Aeroflow, the Payer Relations/Managed Care team partners closely with health plans across Commercial, Medicaid, Medicare, IPA, and TPA markets to expand access to covered services and strengthen payer relationships nationwide. The team supports Aeroflow’s DME and professional service offerings, including Lactation Consultants, Registered Dietitians, and Doulas, working cross-functionally with operations, sales, and leadership to ensure alignment with payer expectations.

This role is ideal for someone early in their career or transitioning into healthcare who is eager to learn, take ownership, and grow within payer relations.

Requirements

• Ability to build and maintain strong working relationships
• Strong organizational skills with attention to detail
• Clear communication skills, both written and verbal
• Ability to manage multiple priorities and deadlines
• Analytical thinking with the ability to identify trends and insights
• Proactive mindset with a strong sense of ownership and follow-through
• Willingness to learn new systems, processes, and payer requirements
• Early-career healthcare professional: 1–2 years of experience in payer relations, healthcare operations, provider relations, or a related field
• Recent graduate with interest in healthcare: Strong interest in healthcare, payer relations, or managed care, with a desire to build a career in this space
• Transferable experience with strong upside: Background in account management, operations, analytics, customer support, sales/marketing, or project coordination, with a demonstrated ability to learn quickly, take ownership, and operate effectively in multi-faceted roles.
• Strong analytical and problem-solving skills
• Comfort working with systems, tools, and data
• Ability to present information clearly to internal stakeholders
• A proactive, ownership-driven mindset
• Willingness to travel at least quarterly
• Basic to moderate exposure to negotiation, presenting, and/or policy or operational change initiatives preferred
• You ask questions, dig into details, and seek to understand how things connect.
• You don’t get easily frustrated when things are unclear or complex. You stay with problems and take ownership of finding solutions.
• You manage multiple priorities, follow through on commitments, and take pride in doing things well.
• You can take complex information and explain it clearly, whether in writing or in conversation.
• You’re looking for a role where you can build your career, develop new skills, and make a meaningful impact.
• You collaborate well and are comfortable working in a fast-paced, evolving environment.

Nice To Haves

• Experience with payer relations or provider network management
• Familiarity with Commercial, Medicaid, or Medicare plans
• Experience supporting contract discussions or negotiations
• Exposure to healthcare operations or reimbursement processes

Responsibilities

• Support and maintain relationships with payer partners while identifying opportunities for growth
• Collaborate with internal stakeholders to align strategies with payer expectations and business objectives
• Assist in addressing claims issues, policy updates, and service improvements
• Act as a liaison between payer partners and internal teams
• Support payer contracting efforts and network expansion initiatives
• Maintain fee schedules and ensure alignment with reimbursement requirements
• Review payer policy updates and translate them into actionable insights for internal teams
• Manage workflows through payer portals and internal systems
• Ensure compliance with payer requirements and regulatory standards
• Analyze data to identify trends and opportunities for improvement
• Support reporting efforts and contribute to operational insights
• Assist in building processes that improve team efficiency and performance
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental Insurance
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent
• 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed