Payor Contracting Account Service Manager- BioPlus Specialty Pharmacy

Elevance Health•Lake Mary, FL

3d•Hybrid

About The Position

BioPlus Specialty Pharmacy, a proud member of the Elevance Health family of companies, offers consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, BioPlus delivers an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. The Account Service Manager will be responsible for providing advanced customer service representation and strategic planning for large accounts.

Requirements

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Project or Product Management Experience
Payor Experience

Responsibilities

Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
Makes recommendations for improvements to meet customers' expectations.
Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Coordinates open enrollment meetings, renewal process and training sessions.
Makes routine account visits.