Payments Manager

Carter Bank•Martinsville, VA

1d•Onsite

About The Position

The Payments Manager is responsible for the daily operations of Debit Cards, Credit Cards, ACH, and Wires. This role oversees all aspects of resolving customer inquiries, managing dispute and chargeback processes, enforcing fraud prevention strategies, and ensuring compliance with regulations such as Regulation E, Regulation Z, and NACHA rules.

Requirements

High school diploma or equivalent required
Prior experience with Debit and Credit Card processing, ACH and Wires
Must have, or be able to attain within 12 months, Accredited ACH Professional (AAP) certification
Advanced customer service skills
Advanced verbal and written communication skills
Advanced understanding of Regulations E, Z, GG, and other state and federal rules and regulations related to processing payments, electronic transfers, and credit transactions
Advanced problem-solving skills
Advanced proficiency with credit and debit card processing tools and software
Intermediate financial acumen
Intermediate analytical skills
Intermediate relationship building skills
Intermediate organizational skills
Intermediate time management skills
Intermediate proficiency with Microsoft Office

Nice To Haves

Bachelor’s degree in finance, accounting, business, or related field preferred
Prior supervisory leadership experience preferred
Training in Regulation E, Regulation Z, and Regulation GG preferred

Responsibilities

Oversee Debit Card and Credit Card programs, including: dispute processing, charge-backs, managing card stock inventory, Regulation E and Z compliance, managing risk from compromised cards, fraud detection and prevention tools, troubleshooting card processing issues, and quarterly reporting to card association
Manage Card Rewards program for Debit and Credit Cards
Daily reconciliation and settlement for Debit and Credit Cards
Compliance with Durbin Amendment (Frank-Dodd Act)
Compliance with network and association rules
Manage agreements with card processors and card association
Track and report on fraud loss, chargeback rates, and activity
Work with Marketing Department for program promotions
Oversee ACH dispute processing and compliance to Regulation E and NACHA rules
Oversee Reg GG compliance (ACH, Debit Cards, Wires, Deposits)