Payments & Deposit Operations Representative III (US)

TD • Mount Laurel, NJ

1d • $23 - $34 • Remote

About The Position

The Payments & Deposit Operations Representative III will process incoming and outgoing domestic wires. This role works within moderately defined guidelines and is responsible for activities involving multiple steps, systems, and jurisdictions. It requires advanced skills and expertise in a range of products and services, processes, procedures, and systems in a set of focus areas, where transactions could be characterized by moderate risk/financial impact. The representative uses judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines. They identify and resolve issues within authority on processes or transactions or escalate internally as required. Generally, interactions are with internal partners, but may also include external customers for functions performed. The role may provide process/policy guidance to others. The focus of work spans from daily, weekly, to monthly activities and requires solid knowledge of the business unit and operational functions for the business area supported, as well as regulatory issues/requirements for jurisdictions supported.

Requirements

• High School diploma
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Sitting – Continuous
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Nice To Haves

• Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk/financial impact.
• Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
• Identifies and resolves issues within authority on processes or transactions or escalates internally as required.
• Generally interacts with internal partners; may also interact with external customers for functions performed.
• May provide process/policy guidance to others (e.g. within team, internal partners).
• Focus of work spans from daily, weekly to monthly activities.
• Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported.
• Responds quickly to sounds – Occasional
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional

Responsibilities

• Process incoming and outgoing domestic wires.
• Execute more complex transactions and overrides accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained.
• Identify opportunities to improve service delivery.
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings and make recommendations.
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
• Prioritize and complete own workload to meet SLA requirements for service and productivity and/or supports team manager in prioritizing and managing team workload.
• Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality.
• Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness.
• Contribute to the development/delivery of presentations/communications to management or broader audiences.
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes.
• Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest.
• Support the team by actively building operations knowledge, thinking critically about processes and opportunities for improvement, sharing ideas and transferring knowledge within the team, across the function, and with partners (e.g., audit, business insights).
• Provide training, coaching and/or guidance to others on the team.
• Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function.
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Engage and liaise with contracted external vendors to support, solution, and supplement business needs and processes.
• Act as a brand ambassador for the function and the bank, both internally and/or externally.

Benefits

• base salary
• variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED