Payments Analyst I, II or III

Washington State Employees Credit Union•Olympia, WA

3d•Hybrid

About The Position

As a Payments Analyst I, II, or III, your role is pivotal in ensuring timely and accurate processing of various back office operational functions to ensure seamless execution and delivery of consumer and business payment services for WSECU members. In this role, you'll be providing phone, chat, and email support to members and coworkers for operational, technical, and service-related needs. You'll be responsible for handling and following up on member and employee inquiries related to payment services. You'll be providing operational and technical support to internal and external members for ACH, Zelle, check processing, Mobile Deposit, Bill Pay, Peer to Peer P2P, Digital Currency, Wire Processing, GL Balancing, Loan Payments, and oversight and maintenance related to our core processing system, Symitar.

Requirements

Minimum of two (2) years’ experience in a financial institution with preference given for experience in a back office operating area
Minimum of two (2) years’ experience in customer service, data and/or transaction analysis
Working knowledge of Reg D, E, NACHA rules and the Bank Secrecy Act
Computer experience including proficiency in Microsoft Outlook, Excel, Word, Share Point and PDF Technologies
Effective oral and written communication skills
Ability to analyze information and form recommendations
Minimum of three (3) years’ experience in a financial institution with preference given for experience in a back office operating area
Minimum of three (3) years’ experience in customer service, data and/or transaction analysis
Minimum of three (3) years’ experience handling escalated and emotionally charged calls
Minimum of five (5) years’ experience in a financial institution with (3) years’ experience in a similar role
Minimum of three (3) years’ experience processing ACH, Drafts, Electronic and Bill Payments
Advanced knowledge in Regulation D, Regulation E
Working knowledge of the Bank Secrecy Act and NACHA rules
Advanced experience with use of Symitar, Application Enhancer and Federal Reserve

Nice To Haves

Associate degree or equivalent experience in a similar role
Bachelor’s degree in computer science, Business Administration or a closely related field
Experience with technical writing and documentation
Data analysis and dashboard creation
General ledger account reconciliation
Knowledge of the following platforms: Symitar, Federal Reserve, Centrix, Profit Star Image Center, FIS, Application Enhancer, SharePoint, Fresh Services, Paymentus, Vanco
Knowledge of the following platforms: Jack Henry, Federal Reserve, Centrix, Profit Star Image Center, FIS, Application Enhancer, SharePoint, Fresh Services, Paymentus, Vanco

Responsibilities

Delivering outstanding service and support through responsive, professional, and positive interactions with co-workers, members, vendors, and external parties via phone, email, chat, and SharePoint.
Building and maintaining strong working relationships across the organization to foster collaboration, support team objectives, and respond positively to departmental and organizational changes.
Exhibiting a high level of integrity while maintaining confidentiality and safeguarding sensitive member, employee, and organizational information.
Contributing to forward-thinking initiatives that improve operational accuracy, efficiency, risk management, and the overall member experience.
Effectively managing inbound calls, emails, and service requests while balancing competing priorities and directly assisting members and credit union business lines.
Performing general ledger (GL) balancing, reconciliation, and research functions related to payment operations, ensuring timely resolution of discrepancies and maintaining a high degree of accuracy.
Performing a variety of support, maintenance, monitoring, and operational tasks to ensure the effective delivery of Payment Systems Department functions and services.
Proactively prioritizing, reprioritizing, and adjusting daily workflows and responsibilities based on changing business needs, operational demands, deadlines, and emerging issues.
Demonstrating exceptional attention to detail and accuracy when processing transactions, balancing accounts, reviewing reports, maintaining records, and resolving exceptions.
Participating in business line networks, user groups, and cross-functional initiatives while upholding credit union standards for information sharing and collaboration.
Identifying opportunities to improve processes, increase efficiencies, and enhance controls within department operations, partnering with leaders to evaluate and implement solutions when feasible.
Pursuing ongoing personal and professional development opportunities to maintain industry knowledge, strengthen technical expertise, and support team and organizational objectives.
Exercising sound judgment, critical thinking, and independent problem-solving skills to research issues, mitigate operational risk, and support effective decision-making.

Benefits

Medical, Dental, Vision, and Life Insurance with Premiums options coverer by WSECU
Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
Part-Time employees accrue general leave, on a monthly basis
11 Paid Holidays
Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
Employer paid Long Term Care plan for Part-Time employees
401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
Paid Volunteer Leave
Tuition Assistance
Employee Assistance Program & Employee Discounts