Payment Support Specialist

Surgical Information Systems Careers•Fort Myers, FL

7d•Remote

About The Position

Join a team that plays an important role in helping surgery centers operate smoothly and efficiently. As a Payment Support Specialist, you will partner with clients and internal teams to reconcile payments, support accurate posting of payments and adjustments, and help ensure patient account transactions are handled with precision, timeliness, and care. This is a great opportunity for someone who enjoys detail-oriented work, problem-solving, and making a meaningful impact in a fast-paced healthcare revenue cycle environment.

Requirements

Ability to read and interpret an EOB
Healthcare payment posting experience required
Proven experience monitoring payment posting activities to ensure accuracy and consistency
Knowledge of computers and Windows-driven software (MS Word, Excel, and Outlook)
Excellent command of written and spoken English
Cooperative work attitude with co-workers, management, patients, and external contacts
Ability to promote a favorable company image with patients, insurance companies, and the general public
Strong attention to detail and speed while working within tight deadlines
Exceptional ability to follow oral and written instructions
A high degree of flexibility and professionalism
Experience working in an Ancillary or Ambulatory Surgery Center (ASC)
Working knowledge of IPAs and health plans is required
Comfortable with both electronic and manual payor follow-up
Able to quickly identify trends and escalate as appropriate
Ability to read, analyze and interpret insurance plans, financial reports, and legal documents

Responsibilities

Maintain site-specific details for assigned clients
Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines.
Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors.
Retrieve daily banking and lockbox correspondence
Verify that the correct contract rate is applied to billing
Communicate with and provide documentation to the payment posting department
Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation
Ensure timely posting of patient and insurance payments
Process virtual insurance credit card payments
Resolve clarification log inquiries on a daily basis
Perform payment corrections requested by AR Specialist
Generate/balance EOM closing reports
Communicate professionally with internal and/or external clients
Pull case documents for audits as needed
Complete posting for clients with offshore restrictions, as needed
Monitor credit balances and unassigned payments
Prepare refund packages to be sent to client
Perform other assigned duties