Payment Specialist

Altru Health System•Grand Forks, ND

1d•$17 - $26•Hybrid

About The Position

The Payment Specialist ensures daily processing of payments, deposits and electronic remittance files. The specialist works closely with staff that are responsible for accounts receivable resolution for our customers. This position is responsible for maintaining compliance and supporting continuous improvement efforts. This is a hybrid role (onsite and remote), located in Grand Forks, North Dakota; subject to change based on organizational needs.

Requirements

Proficiency in reading, writing, and speaking English

Responsibilities

Assists customers who are making payments by completing accurate written receipts, providing correct change, and providing correct account information in a manner consistent with Altru Health System’s Customer Service Standards.
Learns and utilizes current credit card approval systems to ensure proper processing of authorizations, posting and balancing of credit card payments.
Reconciles and prepares deposit, communicating accurately and effectively with other staff/departments involved in the cash management process.
Posts assigned receipts manually into appropriate patient accounting system, balancing posting to cash, checks, wire, and credit card totals.
Coordinates and communicates split payment posting with other Business Office and Accounting staff to ensure accurate and timely posting.
Posts zero payments to appropriate accounts, analyzes the reasons for denials and passes information to appropriate denial/follow-up areas.
Interprets and documents payment, adjustment, and denial information from Explanations of Benefits into appropriate patient accounting notes.
Completes downloads and uploads of assigned electronic remittance files into appropriate patient accounting system, analyzing and editing data to ensure proper posting and balancing of payments and/or adjustments.
Analyzes insurance payments and adjustments to verify they are made according to our insurance contracts and to identify possible incorrect payments/discounts.
Performs other duties as assigned or needed to meet the needs of the department/organization.
This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.