Payment Solutions Rollout & Project Manager

Daimler Truck North America • Charlotte, NC

14h • Hybrid

About The Position

Inside the Role We are seeking a highly organized and results-driven Rollout Manager for the NAFTA Region to lead the successful deployment and implementation of our payment solutions to clients and markets. This role is pivotal for managing the end-to-end rollout process, ensuring smooth transitions from development to live environments, and aligning all internal and external stakeholders for successful product launches. The Rollout Manager will play a key role in coordinating cross-functional teams, managing timelines, and resolving any issues that arise during the implementation phase. In addition to managing rollout implementation, this role includes regular engagement with different stakeholder groups to align on rollout progress, identify new feature- or use-case demands, and act as a trusted consultant on payment solutions. Your expertise will support both ongoing initiatives and future strategic planning.

Requirements

• BS/BA and 2+ years of experience leading complex product rollouts or implementations (end-to-end), preferably in payments/FinTech and/or the automotive/commercial vehicle industry.
• Strong project management experience with a proven track record of managing cross-functional teams, timelines, and resources.
• Familiarity with payment solutions, payment gateways, processing systems, and the associated technical infrastructure. While not a developer role, a solid understanding of the technical aspects of payment solutions is critical.
• Strong ability to handle unforeseen challenges and adapt to changing circumstances. Able to manage multiple moving parts and make quick decisions in high-pressure situations.
• Excellent communication and interpersonal skills. Ability to clearly convey complex information to technical and non-technical stakeholders alike. Strong writing skills for reporting and documentation.
• Strong customer focus with an ability to manage client relationships effectively, understand their needs, and ensure that solutions are delivered smoothly.
• Exceptional organizational skills and attention to detail, ensuring that nothing is overlooked in the rollout process.
• Ability to work effectively in cross-functional teams, coordinating between product, engineering, marketing, sales, and support to achieve successful rollouts.

Nice To Haves

• Certification in project management methodologies (e.g., PMP, Agile, or Scrum) is a plus.
• 2+ years of experience in the automotive or commercial vehicle (truck) industry
• Experience in the payments industry, particularly with payment gateway integrations or digital wallet systems.
• Familiarity with payment security standards and regulations (e.g., PCI-DSS).
• Knowledge of Agile or Scrum methodologies to manage rollout processes efficiently.
• Prior experience working with global clients or across different geographical markets.
• Ability to manage multiple concurrent rollouts and prioritize effectively.

Responsibilities

• Create and manage comprehensive rollout plans with clearly defined milestones, timelines, deliverables, and resource needs.
• Lead the preparation and execution of deployments, ensuring technical, operational, and support readiness for successful go-live.
• Proactively identify, assess, and mitigate risks and roadblocks throughout the rollout lifecycle.
• Work closely with internal teams (product, engineering, support, sales, marketing) and external partners (clients, vendors) to ensure alignment on budget, deliverables, and timelines.
• Act as the liaison to different stakeholder groups, providing regular updates, capturing emerging business needs, and aligning on rollout priorities and new use cases.
• Serve as a subject-matter expert for payment solutions, advising internal stakeholders on optimal implementation strategies and product capabilities.
• Coordinate with training teams to ensure clients and internal staff are well-prepared.
• Provide hands-on support during and after go-live to address immediate needs.
• Maintain accurate and up-to-date rollout documentation.
• Deliver timely status updates to leadership and stakeholders.
• Partner with QA teams to conduct pre-launch validation, testing, and debugging, ensuring high-quality, secure, and compliant deployments.
• Act as the central point of contact during the rollout phase, managing client feedback and resolving issues quickly to ensure satisfaction.
• Evaluate deployment outcomes, gather feedback, and identify opportunities for improvement.
• Leverage insights and lessons learned to enhance rollout methodologies for future projects.

Benefits

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 15 calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees