Payment Services Associate/Collector

Kinetic Federal Credit Union • Columbus, GA

2d • Onsite

About The Position

Join the energized team at Kinetic Credit Union!!Our benefits package is very competitive and is designed to meet the needs of employees and their dependents. Employees are provided with a benefit package that includes paid time off; 11 paid holidays; group insurance such as medical, dental, vision, FSA, life, dependent life and long-term disability; and a 401(k)-retirement plan with matching company contributions.

General Purpose
Responsible for identifying and collecting all credit union loans which are late, delinquent, potentially delinquent or charged-off. Responsible for the daily operations relating to the Overdraft Privilege Program Service.

Requirements

• Job requires a high school diploma or the equivalent and a commensurate level of language, math, and reasoning skills.
• Employees must have smartphone (iOS or Android) to access company applications for tasks and security purposes.
• Employees must install and use designated apps for access control and two-factor authentication to access company systems.

Nice To Haves

• In addition, three years of experience in a related field is preferred.
• Formal training should be supplemented with continuing education.

Responsibilities

• Contacts delinquent members to discuss their accounts which are less than 30 days delinquent.
• Determines delinquency causes. If appropriate, offers and provides financial counseling to the member whose account is delinquent, makes recommendations and establishes proper corrective action to bring the loan current.
• Mails collection letters to members. Documents collection actions taken and refers serious problems to credit union management or the credit union’s collection agency. Maintains delinquency and collection history on all delinquent loan and collection activity.
• Serves as the contact for the credit union’s collection agency.
• Researches posting and transaction mistakes.
• Processes Extension and due date requests.
• Post and balance checks received on a daily basis.
• Assists with overseeing daily payment services department operations. Ensures proper adherence to credit union delinquent notice policies and procedures and that all collection practices are in accord with legal requirements and regulatory policies and procedures.
• Prepares delinquent loan report, month end reports and statistics as needed for Payment Services Mgr.
• Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant
• Participates in the Community Involvement goals of the credit union.
• Orders supplies for the department as needed.
• Reviews accounts to determine if overdraft privilege will be restored after it has been suspended.
• Serves as point of contact for all members (internal and external) in relations to the overdraft privilege program.
• Remains current on legal and regulatory issues, which may affect Payment Services.
• Provides debt and financial counseling using established procedures.
• Assists in maintaining collections records using established procedures.
• Completes SAN (Suspicious Activity Narrative) when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance to BSA/AML regulations, and turns over to appropriate parties in a timely manner.
• Responsible for completing Information Security Awareness training as directed by management.
• Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements
• Performs additional duties as directed by management.

Benefits

• paid time off
• 11 paid holidays
• group insurance such as medical, dental, vision, FSA, life, dependent life and long-term disability
• a 401(k)-retirement plan with matching company contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED