Payment Reconciliation Coordinator

AXS•Frisco, TX

5d•$24 - $26•Onsite

About The Position

Our Payment Reconciliation Coordinator supports daily payment reconciliation activities by ensuring customer transactions recorded in internal ticketing systems align to merchant processor reporting and external sales partners. This role helps maintain accurate transaction-level records, supports operational reporting, and assists with dispute and chargeback coordination in partnership with Finance and Accounting. The position plays an important role in protecting financial accuracy, supporting timely issue resolution, and improving reconciliation workflows.

Requirements

AA/AS Degree (2-year) (BA/BS Degree Preferred) Finance or Accounting or related field
1+ Experience with Chargeback Management, Fraud Mitigation or related financial operations
2+ Experience with general accounting, including financial reconciliations
Advanced Microsoft Excel skills
Meticulous attention to detail to ensure accuracy in financial reconciliations.
Strong verbal and written communication skills
Ability to multitask and coordinate workloads

Nice To Haves

In-depth knowledge in chargeback disputes and fraud detection is preferred
Ability to analyze chargeback data, identify trends, and implement strategies to help improve KPIs and performance.

Responsibilities

Reconcile customer payment activity recorded in ticketing systems to third-party processor reporting and merchant account activity to ensure completeness and accuracy.
Support reconciliation reporting by compiling transaction-level data and summaries for internal stakeholders (e.g., Manager, Finance, Accounting).
Track chargeback activity and support KPI reporting, including status updates and trend monitoring.
Assist with chargeback and payment dispute reconciliation in coordination with Finance and Accounting, including research and documentation to support resolution.
Partner with merchant/banking relationship contacts and payment providers to research and resolve discrepancies and disputes.
Communicate trends and escalate dispute-related issues by coordinating with Account Management and Contact Center leaders to ensure complete and timely responses.
Identify reconciliation workflow gaps and recommend improvements to increase accuracy, turnaround times, and process consistency.
Provide backup coverage and support across the reconciliation/chargeback function as needed to maintain operational continuity.
Assist chargeback agents during peak volume periods to support timely processing and completion of required dispute documentation, as needed.

Benefits

medical
dental
vision insurance
paid holidays
vacation and sick time
company paid basic life insurance
voluntary life insurance
parental leave
401k Plan (with a current employer match of 3%)
flexible spending and health savings account options
wellness offerings
Opportunities for learning and leveling up through training and education reimbursement.
A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth.
Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.