Part-Time Payment Processor

Athens Administrators•Orange, CA

5d•Remote

About The Position

Athens Administrators has an immediate need for a part-time Payment Processor to support our Property & Casualty department and can be located remotely if technical requirements are met and the employee resides in Southern California. The schedule for this position is Monday-Friday from 9am to 1pm. This position provides administrative support to the liability claims team by processing invoice payment requests, maintaining accurate claim file documentation, and routing general claims inquiries to the appropriate team member. The role requires strong attention to detail, timely follow-through, and proficiency in the File Handler claims system to support efficient claims operations.

Requirements

High School Diploma or equivalent (GED) required for all positions
Well-developed verbal and written communication skills with strong attention to detail
Excellent organizational skills and ability to multi-task
Ability to type quickly, accurately and for prolonged periods
Demonstrated proficiency in navigating the FHE File Handler claims system to accurately access, upload, and maintain claim-related documentation
Proficient in Microsoft Office Suite
Ability to learn additional computer programs
Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner
Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
Maintain reliable and consistent attendance to ensure timely completion of essential duties
Ability to provide on-site backup coverage for the Mail Processor P&C at our Orange, CA office when applicable

Nice To Haves

AA/AS or BA/BS preferred but not required

Responsibilities

Monitor the liability invoices inbox and promptly process invoice payment requests submitted by claims staff.
Enter payable information accurately in the File Handler claims system.
Upload invoices to the appropriate claim file within File Handler.
Label uploaded invoices according to established naming conventions, including the invoice date, company name, and document type.
Monitor the general liability claims inquiries inbox for incoming questions and correspondence.
Forward inquiries to the assigned claims handler when the appropriate contact is known.
Route inquiries to the supervisor assigned to the applicable member when the claims handler is not identified.
Maintain accurate, organized, and timely documentation to support efficient claims administration.
Provide backup support for incoming and outgoing claims mail functions, including processing correspondence, completing proofs of service, uploading documentation, and routing scanned mail to the appropriate claim handler.