Payment Posting Team Lead

PARADIGM SENIOR SERVICES INC • North Miami, FL

8d • $65,000 - $70,000 • Onsite

About The Position

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Requirements

• Strong understanding of medical billing, payment posting, EOBs, ERAs, EFTs, and revenue cycle processes.
• Proficiency in Microsoft Excel and Microsoft Office.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High school diploma or equivalent
• 3–5 years of medical payment posting experience.

Nice To Haves

• Associate's or Bachelor's degree preferred.
• At least 1–2 years of leadership or team lead experience preferred.

Responsibilities

• Support the daily activities of the payment posting team
• Ensure timely and accurate posting of electronic remittance advice (ERA), electronic funds transfers (EFT), checks, credit card payments, and patient payments
• Review and reconcile daily deposits with posted transactions
• Investigate and resolve payment posting discrepancies, unapplied cash, and balancing issues
• Monitor work queues to ensure productivity and turnaround time goals are achieved
• Perform quality assurance audits and provide coaching to team members on posting accuracy
• Identify trends related to posting errors, payer issues, or system problems and recommend process improvements
• Collaborate cross-functionally to resolve payment-related issues.
• Assist with onboarding, training, and mentoring new posting staff.
• Develop and maintain standard operating procedures and departmental documentation
• Generate productivity, accuracy, and aging reports for management review
• Escalate complex payment issues and system concerns to management as appropriate
• Ensure compliance with HIPAA, payer regulations, and company policies

Benefits

• Medical, dental, and vision benefits
• 401k retirement plan
• Aflac benefits
• Paid time off
• Professional development support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED