Payment Poster (Full-time, Monday - Friday, 8am - 4:30pm)

WASHINGTON REGIONAL MEDICAL CENTER • Fayetteville, AR

8d • Onsite

About The Position

The Payment Poster reports to the Manager of Cash Posting Services and is responsible for accurately posting payments, adjustments, denials, rejections, and non-payments to hospital and/or provider-based patient accounts. This position obtains and reviews payment data from electronic and paper sources, including 835 remittance files, explanation of benefits, lockbox deposits, correspondence, and other payor or bank documentation. The Payment Poster supports timely and accurate revenue cycle processing by balancing daily batches, reconciling posted activity to deposits, researching posting variances, and ensuring payments are applied in accordance with established department procedures, payor guidelines, and organizational policies.

Requirements

• High school diploma or GED required.
• Strong attention to detail, accuracy, organizational skills, basic mathematical ability, computer proficiency, and the ability to work independently while meeting productivity and quality expectations.
• Must be able to maintain confidentiality and communicate professionally with internal departments, payors, and other stakeholders.

Nice To Haves

• Previous experience in payment posting, cash application, medical billing, patient accounting, revenue cycle, banking, accounting, or other detail-oriented financial or analytical role preferred.
• Experience with hospital and/or provider-based billing systems, electronic remittance advice, explanation of benefits, denial and adjustment codes, or Epic preferred.

Responsibilities

• Accurately post electronic and manual payments, adjustments, denials, rejections, refunds, recoupments, and non-payments to hospital and/or provider-based patient accounts in the appropriate billing system.
• Review 835 remittance files, explanation of benefits, lockbox deposits, paper remits, correspondence, and other payment documentation to ensure transactions are posted completely and correctly.
• Balance daily posting batches and reconcile posted activity to deposits, remittance totals, bank reports, and other source documentation.
• Identify and research variances, unapplied payments, misapplied payments, duplicate payments, payment reversals, and other posting discrepancies; make corrections or escalate issues according to department procedure.
• Maintain organized records of batch activity, remittance documentation, deposit files, and supporting correspondence to support audit, reconciliation, and follow-up processes.
• Access designated bank and payor systems to retrieve, verify, and process payment information and confirm receipt and accuracy of deposits.
• Communicate posting issues, payment trends, remittance concerns, and documentation needs to appropriate revenue cycle, billing, follow-up, or clinic personnel.
• Maintain current knowledge of assigned payor requirements, payment posting guidelines, adjustment codes, denial codes, and department procedures applicable to hospital and provider-based accounts.
• Support timely cash application, accurate account resolution, and appropriate revenue cycle workflow by ensuring payment-related information is posted and routed in a timely manner.
• Perform other related duties assigned to support Cash Posting Services and overall revenue cycle operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED