Payment Operations Specialist

Sunflower Bank NA•Enterprise, NV

1d•Onsite

About The Position

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Payment Operations Specialist. Bilingual (Spanish) speaking preferred! This position is primarily responsible for timely posting and release of all incoming and outgoing wire per bank policy and procedures. Ensures proper procedures are followed to minimize loss to the Bank, while maintaining quality service. This role has frequent contact with internal and external customers. The Wire Operations Specialist has access to confidential customer and wire information.

Requirements

High school diploma or equivalent required.
1 to 3 years banking experience required.
Strong analytical and problem-solving skills.
Ability to manage multiple tasks and deadlines simultaneously.
Demonstrated attention to detail and accuracy.
Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of staff and management.
Strong telephone skills.

Nice To Haves

Bilingual (Spanish) speaking preferred!
Bachelor’s degree or equivalent work experience preferred.
Bilingual (Spanish) preferred
Back-office bank operations with wire transfer processing experience preferred.
Back-office bank operations with Debit card/ACH dispute experience preferred

Responsibilities

Process incoming and outgoing wire transfers, including creating, verifying, and releasing wires.
Process domestic and foreign wire transactions according to Bank policy and procedure.
Monitor various queues in the wire transfer system.
Conduct phone calls with authorized customers to validate outgoing wire requests.
Review OFAC information on wires and escalate any finding.
Perform wire transfer investigations in a timely manner.
Assist with the resolution and recovery of fraudulent wire transfers.
Provide support to internal departments via telephone, email, and ticketing system.
Follow strict authentication and verification processes in accordance with Bank’s wire policy.
Maintain a proficient understanding of NACHA rules regulatory compliance including BSA, OFAC, loss prevention, information and physical security and adherence to Bank policies and federal regulations.
Resolve various wire exception transactions such as cancellations, deletions, reversal, and returns.
Perform daily validation across payment applications.
Perform ACH tasks including, but not limited to ACH processing verification, temporary increases, emergency same day processing, large ACH approval requests and ACH prefund shortage monitoring.
Process and investigate debit card and/or ACH dispute claims in compliance with Reg E and Visa requirements
Process credit card orders and provide card servicing support
Assist with various projects, monitoring and reporting.