Payment Operations Specialist

Triumph Financial Services•Dallas, TX

2d•Onsite

About The Position

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Requirements

High school diploma and at least 3 years of experience in banking/financial and deposit services.
3–5 years of experience in payment or deposit operations
Strong understanding of GL processes and reconciliations
Proficiency in Microsoft Excel.

Nice To Haves

Bachelor’s degree in finance, Accounting, Business, or related field preferred

Responsibilities

Execute and monitor daily payment operations across multiple channels (ACH, wires, cards, RTP, checks, etc.)
Validate and process payment instructions in accordance with internal policies and regulatory requirements
Investigate and resolve payment exceptions, rejects, and returns
Support the back – office payment operations on settlement and posting
Perform daily general ledger (GL) balancing and ensure alignment between sub-ledgers, systems, and bank accounts
Investigate and resolve out-of-balance conditions and discrepancies
Support deposit operations activities including postings, adjustments, and maintenance
Process returns, adjustments, chargebacks, and corrections
Ensure end-of-day and intraday balancing across systems
Monitor settlement and clearing accounts
Support month-end close processes and GL certification
Perform daily reconciliations of payments and deposit systems
Identify discrepancies and resolve exceptions
Prepare operational and financial reports
Maintain audit-ready documentation
Ensure adherence to NACHA, Reg E, PCI, AML/KYC requirements
Monitor transactions for fraud and escalate concerns
Support audits and maintain strong internal controls
Serve as a point of contact for payment and deposit inquiries
Collaborate with internal teams including Finance, Treasury, and Risk
Provide timely updates on issue resolution
Identify opportunities to streamline workflows
Support automation initiatives
Maintain SOPs and process documentation
Perform other duties as assigned.