Payment Operations Representative

Langley Federal Credit Union•Newport News, VA

8d•Hybrid

About The Position

Langley Federal Credit Union is seeking a Payments Operations Representative to work a hybrid schedule from their Newport News City Center Headquarters. This role serves as the primary resource for the Payment Operations area within the Operations department, offering expertise and support to staff and members, and acting as Subject Matter Experts for organizational projects. The representative must understand applicable regulations and requirements to meet compliance standards and will review and complete various requests within service level expectations.

Requirements

Two years of experience with a financial institution required.

Nice To Haves

Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Responsibilities

Completes necessary functions of the Payment Operations area of the Operations department.
Processes moderately complex ACH and wire transactions in compliance with federal regulations, internal guidelines, and within established deadlines.
Process and complete ACH Origination requests.
Repairs and processes check and remote deposit capture items for posting.
Reviews and determines outcome of all Payments exceptions in accordance with applicable compliance rules and regulations.
Review and process fraud and forgery claims and adjustments for all payment channels in accordance with applicable network compliance rules and regulations.
Balance settlement and activity for general ledger accounts.
Submit and approve files to the Federal Reserve.
Review and process service cases pertaining to member requests.
Apply and communicate knowledge of regulatory requirements, practices, and changes to legislation.
Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees.
Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email.
Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.

Benefits

Affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.