Payment Operations Center Manager
About The Position
The Payment Operations Center Manager leads the Bank’s payment services team, ensuring accurate, timely, and secure processing of traditional and emerging payment systems. This role oversees the daily operations of electronic payments and the electronic funds transfer process—including ACH, wire transfers, debit cards, real-time payments (RTP, FedNow)—while ensuring compliance with regulatory standards and supporting innovation in payment solutions. The Manager will provide leadership, coaching, and professional development to staff, ensuring operational excellence and alignment with the Bank’s mission as a trusted community institution.
Requirements
- Minimum 5 years of bank operations management experience
- Minimum 3 years of supervisory and leadership experience
- Minimum 3 years of NACHA related experience (ACH processing and reconciliation)
- High school education or equivalent
- Experience in product development and/or product management
- Proven ability to implement operational improvements
- Excellent employee development and training skills
- Excellent analytical skills
- Excellent problem-solving skills
- Excellent conflict resolution skills
- Excellent project management skills
- Strong communication and interpersonal skills
- Strong organizational skills
Nice To Haves
- AAP or ACH certification
- FISERV Premier Experience
Responsibilities
- Lead and coach a team of operations professionals at varying stages of career growth.
- Provide ongoing coaching, training, and performance management, fostering a culture of collaboration, accountability, and career development.
- Oversee daily Operations Center activities to ensure efficient, accurate, and secure processing.
- Maintain effective audit and compliance procedures; consistently achieve strong audit results.
- Serve as an escalation resource for complex operational issues and customer inquiries.
- Implement process improvements to enhance efficiency and service delivery.
- Manage ACH, wire transfers, debit cards, RTP, FedNow, and related payment systems.
- Ensure compliance with NACHA, Federal Reserve, and other payment rules.
- Support post-payment investigations and resolution of exceptions.
- Partner with vendors and technology providers to implement new payment products and system enhancements.
- Develop, implement, and maintain policies that ensure compliance with all applicable laws, regulations, and industry standards.
- Monitor and manage risks associated with electronic and third-party payment processing.
- Partner with internal audit and external examiners to address findings and strengthen controls.
- Lead incident response efforts for payment-related issues and investigations, oversee corrective actions.
- Balance operational efficiency with personalized service that reflects the Bank’s service values.
- Coordinate and support departmental projects and technology enhancements by engaging team, fostering collaboration and adoption of new processes and systems.
- Promote a customer-first culture while safeguarding the Bank’s reputation and assets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
