Payment Operations Manager

Park State Bank • Duluth, MN

2d

About The Position

We are seeking an experienced Payment Operations Manager to lead our payment operations functions, including ACH, wire transfers, check operations, cash vault services, and non-posted items. This role oversees daily processing, reconciliation, compliance, and exception management across all payment channels. The ideal candidate brings strong leadership skills, deep knowledge of banking operations, and proven expertise in ACH and wire systems, check rules and processing, and cash vault oversight.

Requirements

• Education: Required: Associates degree in finance, accounting, business administration, or related field.
• Experience: Minimum of 4 years of experience in payment operations, with a focus on ACH, wire transfers, and non-posted items.
• Strong knowledge of ACH rules and regulations, including NACHA guidelines and OFAC requirements.
• Familiarity with wire transfer protocols, SWIFT messaging standards, and international banking practices.
• Excellent analytical skills and attention to detail, with the ability to reconcile complex transactions and resolve discrepancies accurately.
• Proficiency in using banking software and systems, as well as Microsoft Office applications (e.g., Excel, Word).
• Effective communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Ability to prioritize tasks, manage multiple deadlines, and work independently in a fast-paced environment.
• Commitment to maintaining confidentiality and safeguarding sensitive financial information.
• Familiarity with BSA and high risk clients.

Nice To Haves

• Preferred Accreditations: NCP, AAP or APRP

Responsibilities

• Supervision and Team Leadership: Provide leadership and guidance to the Payment Operations Team, including assigning tasks, monitoring performance, and ensuring adherence to policies and procedures. Foster a positive and collaborative work environment, promoting teamwork, professional development, and continuous improvement.
• Payment Processing: Responsible for management of E-Commerce settlement services functions. This includes, but is not limited to Cash Vault Services, ACH, Wires, EFT Transfers, Item Processing, and Overdraft Privilege program and other settlements services as assigned.
• Monitoring: Responsible for analyzing and evaluating current trends in Payment systems and recommends innovative Payment products and services.
• Non-Posted Item Management: Manage the resolution of non-posted items, such as returned checks, unapplied funds, and unidentified deposits. Conduct in-depth investigations into discrepancies and errors, collaborating with internal and external stakeholders to identify root causes and implement corrective actions. Develop strategies to minimize non-posted items and improve overall efficiency.
• Reconciliation and Reporting: Oversee the reconciliation of ACH and wire transfer activity on a daily, monthly, and periodic basis. Ensure the accuracy and completeness of reconciliation processes, and promptly investigate and resolve any variances or discrepancies. Prepare comprehensive reports and analysis of payment operations activity for management review.
• Customer Service and Relationship Management: Serve as a primary point of contact for internal and external customers regarding ACH, wire transfers, and non-posted items. Address complex inquiries and escalated issues, and provide timely and effective resolution. Build and maintain strong relationships with key stakeholders, including other departments, vendors, and regulatory agencies.
• Compliance and Risk Management: Ensure compliance with all applicable regulations, policies, and procedures governing ACH, wire transfers, and non-posted items. Stay abreast of regulatory changes and industry trends, and implement necessary updates to controls and processes. Participate in risk assessment activities and assist with audits and examinations as required.
• Process Improvement and Innovation: Identify opportunities to streamline processes, enhance efficiency, and mitigate risks within deposit operations. Lead initiatives to implement process improvements, automation, and technology enhancements. Foster a culture of innovation and continuous improvement across the deposit operations team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees