Payment Operations Analyst, Customer Success

ModMed

1d•Hybrid

About The Position

ModMed is seeking a proactive and analytically-driven Payment Operations Analyst to join their team. This role is crucial for ensuring the operational health and optimized performance of the company's Payments business. Reporting to the GM of Payments, the successful candidate will support the execution and measurement of the business strategy. The position requires a blend of deep technical data expertise (Databricks, SQL) with strong business acumen, focusing on generating actionable insights rather than just pulling data. The role is structured around two core pillars: Business Measurement & Monitoring and Operational & Analytical Support, aiming to provide both daily performance indicators and strategic deep-dive analyses to drive growth and efficiency.

Requirements

Bachelor’s Degree in a quantitative field such as Mathematics, Computer Science, Statistics, Economics, or a related discipline.
3+ years of professional experience in a Business Intelligence, Data Analyst, or Financial Analyst role with heavy emphasis on data querying and business application.
Expert proficiency in writing SQL queries is mandatory.
Required and critical hands-on experience working with Databricks.
Strong experience building and maintaining executive-level dashboards and reports using tools like Power BI or Domo.
Proficiency in understanding and interpreting data from reviewing application behavior or software code.
Strong proficiency in Excel/Google Sheets for deep-dive modeling, analysis, and data manipulation.
Understanding of data warehousing concepts, ETL processes, and relational database design.
Exceptional verbal and written communication skills with the proven ability to translate complex data findings into simple, executive-level business language and actionable insights.
Demonstrated ability to manage competing priorities, meet tight deadlines in a fast-paced environment, and maintain unwavering attention to detail and accuracy.
Ability to set and meet deadlines.
Capability to efficiently complete tasks in a fast-paced environment.
Technical writing skills.
Professional verbal and written communication skills required.
Ability to QA and troubleshoot data.
Demonstrated ability to manage multiple priorities and deadlines.

Nice To Haves

Python experience is a plus.

Responsibilities

Partner closely with the GM of Payments and leadership to define, measure, and monitor key operational health metrics and early business optimization indicators.
Design, build, and maintain comprehensive, user-friendly dashboards (daily/weekly) that provide a clear, real-time view of business performance and product adoption, focusing on speed and accuracy.
Go beyond report generation to interpret data, identify patterns, anomalies, and trends, and articulate the "so what."
Communicate compelling, accurate, and actionable recommendations to stakeholders on what requires focus or corrective action.
Understand the payments data model and underlying architecture.
Proactively identify data gaps, write clear requirements for new data elements, and collaborate with Product and Engineering teams to ensure data completeness and quality within the data warehouse.
Monitor and ensure that critical business data is replicating and refreshing accurately and in a timely manner.
Design, implement, and maintain an alerting framework to proactively identify and notify the team and organization of data exceptions, failures, or significant deviations in critical business metrics.
Conduct complex ad-hoc analyses, such as client profitability assessments, to inform and equip Sales, Pricing, and CS teams for contract negotiations and strategic decision-making.
Develop, maintain, and ensure the accuracy of internal operational tools, such as pricing calculators and models, leveraging data to streamline team workflows.
Respond to and fulfill operational data requests from various cross-functional teams (Finance, Sales, Marketing) with high accuracy and timeliness.
Create and maintain technical and business documentation for reports, databases, systems, and standard operating procedures to reinforce a data-driven culture.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities
Dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.