Payment Operations Analyst, Customer Success

ModMed•Remote-GA, GA

2d•Hybrid

About The Position

We are seeking a proactive and analytically-driven Payment Operations Analyst to join our team. This role is crucial for ensuring the operational health and optimized performance of our Payments business. This role will report to the GM of Payments to support the execution and measurement of the business strategy. The successful candidate will blend deep technical data expertise (Databricks, SQL) with strong business acumen. This is not just a data-pulling role; it is an insight-generating partnership. You will be responsible for creating, maintaining, and communicating actionable insights from our data to the Payments leadership team. The role has two core pillars: Business Measurement & Monitoring and Operational & Analytical Support, ensuring we are equipped both with daily performance indicators and strategic deep-dive analyses to drive growth and efficiency.

Requirements

Bachelor’s Degree in a quantitative field such as Mathematics, Computer Science, Statistics, Economics, or a related discipline.
3+ years of professional experience in a Business Intelligence, Data Analyst, or Financial Analyst role with heavy emphasis on data querying and business application.
Expert proficiency in writing SQL queries is mandatory.
Required and critical hands-on experience working with Databricks.
Strong experience building and maintaining executive-level dashboards and reports using tools like Power BI or Domo
Proficiency in understanding and interpreting data from reviewing application behavior or software code.
Strong proficiency in Excel/Google Sheets for deep-dive modeling, analysis, and data manipulation.
Understanding of data warehousing concepts, ETL processes, and relational database design.
Exceptional verbal and written communication skills with the proven ability to translate complex data findings into simple, executive-level business language and actionable insights.
Demonstrated ability to manage competing priorities, meet tight deadlines in a fast-paced environment, and maintain unwavering attention to detail and accuracy.
Ability to set and meet deadlines
Capability to efficiently complete tasks in a fast-paced environment
Technical writing skills
Professional verbal and written communication skills required
Ability to QA and troubleshoot data
Demonstrated ability to manage multiple priorities and deadlines

Nice To Haves

Python experience is a plus.

Responsibilities

Establish Key Performance Indicators (KPIs): Partner closely with the GM of Payments and leadership to define, measure, and monitor key operational health metrics and early business optimization indicators.
Data Visualization & Dashboarding: Design, build, and maintain comprehensive, user-friendly dashboards (daily/weekly) that provide a clear, real-time view of business performance and product adoption, focusing on speed and accuracy.
Insight Generation: Go beyond report generation to interpret data, identify patterns, anomalies, and trends, and articulate the "so what." Communicate compelling, accurate, and actionable recommendations to stakeholders on what requires focus or corrective action.
Data Integrity & Architecture: Understand the payments data model and underlying architecture. Proactively identify data gaps, write clear requirements for new data elements, and collaborate with Product and Engineering teams to ensure data completeness and quality within the data warehouse.
Data Replication and Refresh: Monitor and ensure that critical business data is replicating and refreshing accurately and in a timely manner.
Proactive Data Quality Monitoring: Design, implement, and maintain an alerting framework to proactively identify and notify the team and organization of data exceptions, failures, or significant deviations in critical business metrics.
Financial & Profitability Analysis: Conduct complex ad-hoc analyses, such as client profitability assessments, to inform and equip Sales, Pricing, and CS teams for contract negotiations and strategic decision-making.
Pricing & Tool Development: Develop, maintain, and ensure the accuracy of internal operational tools, such as pricing calculators and models, leveraging data to streamline team workflows.
Operational Reporting: Respond to and fulfill operational data requests from various cross-functional teams (Finance, Sales, Marketing) with high accuracy and timeliness.
Documentation: Create and maintain technical and business documentation for reports, databases, systems, and standard operating procedures to reinforce a data-driven culture.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities
dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.