Item Processing - Payment Operations Administrator - Item Processing

Golden 1 Talent Acquisition Team•Sacramento, CA

1d•Hybrid

About The Position

This position supports the daily operations of the Payment Operations team, specifically Item Processing, by developing and supporting processes to run the business and grow the organization. This individual will identify and implement program efficiencies, collaborate with key stakeholders to improve member experiences, and support enterprise and department-level projects as a subject matter expert. Additionally, they will coordinate system testing, manage system outages, and contribute to cross-functional initiatives. This position helps govern internal and external communications, leads internal initiatives, and facilitates enhancements driven by audits, regulatory bodies, or other stakeholders.

Requirements

Strong leadership skills with the ability to guide teams and manage projects effectively.
Demonstrated ability to take initiative, prioritize tasks, and lead internal initiatives.
Strong analytical skills with the ability to conduct risk assessments, identify process inefficiencies, and develop actionable solutions.
Excellent verbal and written communication skills with the ability to manage internal and external communications.
Strong collaboration skills with the ability to work effectively with various departments, external stakeholders, and vendors.
Strong knowledge in Check Acceptance, Funds Availability and Fraud detection.
Critical thinking skills needed to identify possible fraudulent activity and member escalations or inquires.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.
Bachelor’s degree, ideally in business, finance, accounting or another related program. Equivalent work experience with required knowledge/skills may be substituted for degree.
4+ years of experience in financial institution operations, with a focus checking processing or Item Processing.
Previous experience managing or supporting payment operations systems, including risk assessments and compliance.
Experience in process improvement initiatives and implementing automation/robotics to drive operational efficiencies.
Hands-on experience with system testing, upgrades, disaster recovery planning, and outage management in a financial operations environment.
Strong attention to detail and accuracy in handling financial transactions.
High level of awareness and vigilance in identifying potential fraudulent checks.
Excellent communication skills to interact with internal business partners.
Ability to multitask and manage time efficiently in a fast-paced environment.
Demonstrated ability to work well in a team-oriented environment.
Excellent oral, written, and interpersonal communication skills.
Professional member relations skills
Proficient computer skills and software experience.

Nice To Haves

Certification in National Check Professional (NCP) is a plus.

Responsibilities

Act as a liaison with internal and external stakeholders, including internal business partners, IT, and vendors to identify upcoming changes, assess potential impacts, define scope requirements, develop operational plans, and successfully implement enhancements. Serve as the designated project SME for enterprise and department-level projects.
Manage and review system access to owned business platforms and conduct role reviews as part of periodic system audits. Support ongoing review, enhancement, and implementation of controls.
Participate in and support service pack upgrades, new feature testing, disaster recovery testing, and production impact triage and resolution.
Conduct and support risk assessments in accordance with corporate and regulatory policies as they pertain to business systems and programs.
Develop compliant and user-friendly workflows that streamline business practices and enhance member experiences.
Review, identify, and implement process efficiencies by leveraging automation and robotics best practices to support future payments program growth.
Document, assess, and prioritize program opportunities and draft requirements for projects and new implementations.
Develop program procedures and documentation, serve as the department’s training contact, and facilitate role-specific training.
Draft member communications, manage new notices, and oversee communication inventories. Coordinate remediation efforts, including both internal and external communications.
Support and coordinate periodic and ad hoc reporting requests.
Review program financials and key performance indicators to identify opportunities to reduce costs, adjust programs, and drive platform growth aligned with service excellence goals.
Ensure compliance with applicable state and federal laws and regulations governing credit unions and reinforce internal controls to ensure effective data management.
Perform other duties or special requests as assigned.