Third Party Risk Sr Analyst

Citizens Bank • Johnston, RI

6d • Hybrid

About The Position

Citizens is seeking a Payment Network Compliance Senior Analyst to support our sponsorship oversight program within the Payments Risk organization. This role is responsible for ensuring adherence to Visa, Mastercard, and Discover network rules across merchant and third-party relationships. This is a hands-on, execution-focused role—not a traditional vendor risk/GRC position. The work is case-driven, detail-heavy, and high-volume, requiring strong judgment, documentation accuracy, and follow-through.

Requirements

• Direct experience in at least one of the following: Payment network compliance (Visa, Mastercard, Discover), Merchant acquiring or sponsor bank environment, Merchant registrations, or violations handling
• Experience managing: Case-based compliance work (tracking, investigation, resolution), Regulatory or network-driven processes with documentation rigor
• Strong attention to detail and ability to produce accurate, audit-ready work
• Proven ability to manage high-volume, process-driven workflows
• Strong Excel skills (tracking, validation, reconciliation)
• Ability to work cross-functionally and independently drive issues to resolution

Nice To Haves

• Experience with: Third-party agent (TPA) registration processes, Merchant network compliance monitoring or acquiring operations, PCI DSS, ADC (Account Data Compromise)
• Background in: Payments operations, Fraud / Rules in payments context (not required but helpful)
• Experience improving or optimizing compliance workflows or tracking processes

Responsibilities

• Review and manage merchant compliance cases, including network violations, inquiries, and escalations
• Support third-party agent (TPA), including network registrations
• Ensure compliance with Visa, Mastercard, and Discover rules and programs
• Maintain audit-ready documentation for all compliance activities and submissions
• Track, prioritize, and resolve multiple active cases simultaneously
• Partner with internal teams (Payments, Risk, Compliance) to investigate and resolve issues
• Identify and escalate potential risks or non-compliant merchant activity
• Support reporting and tracking using Excel and internal case management tools

Benefits

• Recognized as a Best Place to Work (2026)
• Fortune Top 100 Company
• Opportunity to build deep expertise in payments and network compliance, a highly specialized and in-demand domain

What This Job Offers

• Job Type: Full-time
• Career Level: Senior