Payment Application Specialist
US Acute Care Solutions•Virtual OH, OH
•$16 - $30•Remote
About The Position
The Payment Application Specialist is responsible for researching payment posting issues between Athena and USACS through to resolution. The Payment Application Specialist Applies incoming unpostable/correspondence records from the Athena workflow to the correct patient accounts. This includes reviewing support documentation to determine how to appropriately apply payments or correspondence.
Requirements
- Knowledge of and skill in using personal computer hardware and software in a Windows environment with an emphasis on spreadsheets.
- Ability to identify, research and solve problems and discrepancies and communicate them to management.
- Ability to communicate with employees and management in a courteous and professional manner.
- Ability to maintain confidentiality.
- Ability to process assigned duties in an efficient and organized manner.
- Ability to effectively perform in a multi-task work environment.
- Ability to work overtime and put forth extra effort when needed.
- Ability to pay close attention to detail.
- Ability to perform basic mathematical calculations such as adding, subtracting, multiplying and dividing.
- Strong problem-solving skills.
- Strong written and verbal communications skills.
- High School Diploma or equivalent
Responsibilities
- Research Posting Verification items within Athena; Fully worked status.
- Follows appropriate steps to resolve fully worked inventory.
- Analyzes user requirements and recommends technical solutions to other teams/business partners to ensure timely and accurate resolution of issues.
- Works with Athena team to ensure ERA/EFT payors are consistent and provides feedback and solutions via CRM portal.
- Assist with balancing and reviewing third party relationships.
- Provides technical support for any missing electronic and paper claims processing to teams, monitors Track It.
- Reviews opportunities to convert all One Time Use credit card payors to EFT/ACH.
- Reviews and uploads ERA files as needed from Payor Web Portals into Athena.
- Working with other staff to manage priorities.
- Help to resolve complex payment verification issues.
- Review A/R management needs of additional businesses; advise of any opportunities to improve days in A/R.
- Participates in meetings as needed.
- Alerts management to unusual issues.
- Assists with additional documentation for Universal SOP’s.
- Assist with new associate training on Posting Verification.
- Applies incoming unpostable/correspondence to the correct patient accounts.
- Gathers, reviews, and verifies support documentation to ensure that payments are applied correctly
- Totals all inputted account edits and ensures that the total is equal to the batch total for the day
- Communicates with other department personnel to resolve payment issues
- Perform and assist with other department duties as needed
Benefits
- Medical, dental, and vision insurance options
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- 401(k) employee and employer contributions
- Paid time off, including vacation, sick leave, and company holidays
- Paid parental leave & family support benefits
- Short-term and long-term disability insurance
- Life and accidental death & dismemberment (AD&D) insurance
- Employee assistance programs & wellness resources
- Bonus eligibility, equity, or other incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
